Generated by All in One SEO v4.8.8, this is an llms.txt file, used by LLMs to index the site. # ACC IT ACC Information Technology ## Sitemaps - [XML Sitemap](https://it.austincc.edu/sitemap.xml): Contains all public & indexable URLs for this website. ## Posts - [All About Advanced Email Security](https://it.austincc.edu/2025/02/11/all-about-abnormal-security2/) - What is Abnormal AI (formerly Abnormal Security) ? UPDATE: Abnormal Security officially became Abnormal AI– a name that better reflects their identity as a AI-native cybersecurity company. -April 2025 press release Abnormal AI is an additional layer of email security that will serve to filter and block spam, malware, phishing, ransomware, and many other security - [September 3, 2025 - Issue 91](https://it.austincc.edu/2025/09/03/september-3-2025-issue-91/) - Fall Edition: A New Vision for It News, Google Update, and Security Corner! - [August 6, 2025 - Issue 90](https://it.austincc.edu/2025/08/06/august-6-2025-issue-90/) - Fall Edition: Welcome Back, Acrobat Read Out Loud, Google Updates, TechBytes, Security Corner and more! - [July 9, 2025 - Issue 89](https://it.austincc.edu/2025/07/09/july-9-2025-issue-89/) - Summer Edition: Windows 10 End of Life, MDF UPS Project, Customize Adobe Acrobat ToolBar, Google Updates, Security Corner and more! - [June 6, 2025 - Issue 88 (Correction)](https://it.austincc.edu/2025/06/06/june-6-2025-issue-88-correction/) - CORRECTION: Transition from WebAdvisor to Self Service for ACC Continuing Education Instant Enrollment - [June 4, 2025 - Issue 88](https://it.austincc.edu/2025/06/04/june-4-2025-issue-88/) - Summer Edition: Transition from WebAdvisor to Self Service, TechBytes, Security Corner and more! - [Cybersecurity Best Practices](https://it.austincc.edu/2021/05/04/cybersecurity-best-practices/) - Strong Passwords ERROR: [PASSWORD TOO WEAK!!!!] Weak Passwords are the most common way online criminals access accounts. Strengthen passwords with Three Simple Tips: Make them long - At least 16 characters, the longer the stronger ! Make them random - Use random strings of letters (captials and lower case), number and symbols (the strongest!) A - [May 7, 2025 - Issue 87](https://it.austincc.edu/2025/05/07/may-7-2025-issue-87/) - Spring Edition: End of Semester Reminders, Google Shared Drive, TechBytes, and more! - [April 9, 2025 - Issue 86](https://it.austincc.edu/2025/04/09/april-9-2025-issue-86/) - Spring Edition: FIDO2 Authentication, Apple JAMF, TechBytes, and more! - [March 5, 2025 - Issue 85](https://it.austincc.edu/2025/03/05/march-5-2025-issue-85/) - Spring Edition: Office 365 Update, Google Shared Services, TechBytes, and more! - [February 12, 2025 - Issue 84](https://it.austincc.edu/2025/02/12/february-12-2025-issue-84/) - Spring Edition: Office 365 Update, Google Shared Services, TechBytes, and more! - [January 15, 2025 - Issue 83](https://it.austincc.edu/2025/01/15/january-15-2025-issue-83/) - Welcome Back! - [Global Protect VPN](https://it.austincc.edu/2020/05/15/global-protect-vpn/) - Do you have the Palo Alto Global Protect VPN on your ACC laptop, but don’t know how to use it. Use this guide to configure the VPN and then connect to the ACC network. Once you have the VPN connected, you should be able to access all ACC applications and services that you can from - [December 11, 2024 - Issue 82](https://it.austincc.edu/2024/12/11/december-11-2024-issue-82/) - Winter Break: Prepping for the Break, CTS Promo, InfoSec Advisory, and More! - [November 6, 2024 - Issue 81](https://it.austincc.edu/2024/11/06/november-6-2024-issue-81/) - Fall Semester: Mojo Tickets, Google Shared Drives, TechBytes, Security Corner and more! - [October 9, 2024 - Issue 80](https://it.austincc.edu/2024/10/09/october-9-2024-issue-80/) - Fall Semester: Cybersecurity Awareness Month! - [September 4, 2024 - Issue 79](https://it.austincc.edu/2024/09/04/september-4-2024-issue-79/) - Fall Semester: Welcome Back! - [August 7, 2024 - Issue 78](https://it.austincc.edu/2024/08/07/august-7-2024-issue-78/) - Fall Semester: Welcome Back! - [July 10, 2024 - Issue 77](https://it.austincc.edu/2024/07/10/july-10-2024-issue-77/) - Summer Semester: Time Sensitive Updates, WS1, TechBytes, Google Workspace Update, Security Corner - [June 5, 2024 - Issue 76](https://it.austincc.edu/2024/06/05/june-5-2024-issue-76/) - Summer Semester: Hardware Requests, WS1 Update, TechBytes, Info Bit, Google Workspace Update, Security Corner - [May 8, 2024 - Issue 75](https://it.austincc.edu/2024/05/08/may-8-2024-issue-75/) - End of Spring, Webex Recording Transcripts, TechBytes, Info Bit, Google Workspace Update, Security Corner - [April 3, 2024 - Issue 74](https://it.austincc.edu/2024/04/03/april-3-2024-issue-74/) - Spring Cleaning, TechBytes, Info Bit, Google Workspace Update, Security Corner - [March 6, 2024 - Issue 73](https://it.austincc.edu/2024/03/06/march-6-2024-issue-73/) - Workspace One Wrap Up, Google Workspace Update, Gmail Organization & Security, Security Corner - [WorkSpace One](https://it.austincc.edu/2024/02/01/workspace-one/) - Workspace One (WS1) Deployments Austin Community College’s CIO, Jason Marshall, announced during the IT Committee meeting on Dec. 8th that the college is fast-tracking how IT manages computer equipment. All Windows devices will be enrolled into a centralized unified endpoint management (UEM) tool called Workspace One (WS1). What Is WS1? WS1 is a tool used - [February 28, 2024 - Issue 72](https://it.austincc.edu/2024/02/28/february-28-2024-issue-72/) - Workspace One Special Edition 2-28 - [February 20, 2024 - Issue 71](https://it.austincc.edu/2024/02/20/february-20-2024-issue-71/) - Workspace One Special Edition 2-20 - [February 14, 2024 - Issue 70](https://it.austincc.edu/2024/02/14/february-14-2024-issue-70/) - Workspace One Special Edition 2-14 - [February 7, 2024 - Issue 69](https://it.austincc.edu/2024/02/07/february-7-2024-issue-69/) - WorkSpace One Website, News, Progress Report, TechBytes & More! - [January 30, 2024 - Issue 68](https://it.austincc.edu/2024/01/30/january-30-2024-issue-68/) - Workspace One (WS1) Special Edition (updated 1/30/24) - [January 25, 2024 - Issue 67](https://it.austincc.edu/2024/01/25/january-25-2024-issue-67/) - Workspace One (WS1) Special Edition (updated 1/25/24) - [January 23, 2024 - Issue 66](https://it.austincc.edu/2024/01/23/january-23-2024-issue-66/) - Workspace One (WS1) Special Edition - [January 10, 2024 - Issue 65](https://it.austincc.edu/2024/01/10/january-10-2024-issue-65/) - Welcome Back Riverbats! - [December 6, 2023 - Issue 64](https://it.austincc.edu/2023/12/06/december-6-2023-issue-64/) - WINTER BREAK EDITION! - [November 8, 2023 - Issue 63](https://it.austincc.edu/2023/11/08/november-8-2023-issue-63/) - FALL EDITION: Zoom Cloud Storage Retention, TechBytes, Immersive Reader in Word, Security Corner, and More! - [October 4, 2023 - Issue 62](https://it.austincc.edu/2023/10/04/october-4-2023-issue-62/) - FALL EDITION: Cybersecurity Awareness Month - [September 6, 2023 - Issue 61](https://it.austincc.edu/2023/09/06/september-6-2023-issue-61/) - FALL EDITION: Zoom Cloud Storage Retention Policy, TechBytes AI Wrap Up, How to Undo “Send” in Gmail, Cybersecurity Awareness Training & More! - [Getting started with Zoom](https://it.austincc.edu/2020/08/12/getting-started-with-zoom/) - What is Zoom?Zoom is a videoconferencing software program that is new to ACC. It provides web conferencing similar to our existing Google Meets and Webex. Features unique to Zoom include: Virtual Background Waiting Room Breakout Rooms Multi-Share Touch-up My Appearance VideosJoin a meetingMeeting ControlsSecuring your MeetingsTutorials ACC Topics I already have a Zoom account How - [August 2, 2023 - Issue 60](https://it.austincc.edu/2023/08/02/august-2-2023-issue-60/) - FALL EDITION: Welcome Back! - [July 5, 2023 - Issue 59](https://it.austincc.edu/2023/07/06/july-5-2023-issue-59/) - SUMMER EDITION: Supervisor’s Corner, Gmail Promotions Tab, Google Workspace Updates, and more! - [June 7, 2023 - Issue 58](https://it.austincc.edu/2023/06/07/june-7-2023-issue-58/) - SUMMER EDITION: SWIM Consulting, Blackboard Collaborate, ChatGPT, Techbytes, Google Workspace Updates, and more! - [May 3, 2023 - Issue 57](https://it.austincc.edu/2023/05/03/may-3-2023-issue-57/) - SPRING EDITION: SalesForce, Techbytes, End of Semester Reminders, Google Workspace Updates, and more! - [April 5, 2023 - Issue 56](https://it.austincc.edu/2023/04/05/april-5-2023-issue-56/) - SPRING EDITION: Operating System Check, Techbytes, Discontinuing Blackboard Collaborate, Google Workspace Updates, and more! - [March 8, 2023 - Issue 55](https://it.austincc.edu/2023/03/08/march-8-2023-issue-55/) - SPRING EDITION: ACCeID Password Policy, Techbytes, Reactions in Google Spaces, Google Workspace Updates, and more! - [February 8, 2023 - Issue 54](https://it.austincc.edu/2023/02/08/february-08-2023-issue-54/) - SPRING EDITION: IT Hardware Request Budget Process, Student Help Desk, Gmail Tips and Tricks, TXRAMP, and TechBytes! - [January 11, 2023 - Issue 53](https://it.austincc.edu/2023/01/11/january-11-2023-issue-53/) - WELCOME BACK – All the tools you’ll need coming back, ACC Wifi Instructions, and More! - [November 2, 2022 - Issue 51](https://it.austincc.edu/2022/11/02/november-2-2022-issue-51/) - Fall Semester – Changes to MFA, Search Chips in Google Drive, and the Return of TechBytes! - [December 7, 2022 - Issue 52](https://it.austincc.edu/2022/12/07/december-7-2022-issue-52/) - Winter Break Edition! - [October 5, 2022 - Issue 50](https://it.austincc.edu/2022/10/05/october-5-2022-issue-50/) - Fall Semester – Cybersecurity Awareness Month - [September 7, 2022 - Issue 49](https://it.austincc.edu/2022/09/07/september-7-2022-issue-49/) - Fall Semester – Webex Update, Online Services for Faculty on MyACC, Linkedin Learning and more - [June 4, 2022 - Issue 48](https://it.austincc.edu/2022/08/04/june-4-2022-issue-48/) - Fall Semester – Welcome Back, Message from CIO Jason Marshall, How to Connect to Wi-Fi, and Cybersecurity Awareness Training! - [July 6, 2022 - Issue 47](https://it.austincc.edu/2022/07/06/july-6-2022-issue-47/) - Summer Semester – Summer Hardware Requests, Client Technical Services, Google Meet with Docs, Sheets, and Slides, Security Corner, and more! - [June 6, 2022 - Issue 46](https://it.austincc.edu/2022/06/06/june-6-2022-issue-46/) - Summer Semester – Returning Hardware, macOS Monterey Update, Clear Browsing Data, Mac Graphics, and more! - [April 27, 2022 - Issue 45](https://it.austincc.edu/2022/04/27/april-27-2022-issue-45/) - Spring Semester – IT Hardware Requests, Newsletter Survey Results, Google Tasks, EGA Video, and more! - [April 13, 2022 - Issue 44 - A Correction](https://it.austincc.edu/2022/04/13/april-13-2022-issue-44-a-correction/) - Spring Semester – A Correction - [April 13, 2022 - Issue 44](https://it.austincc.edu/2022/04/13/april-13-2022-issue-44/) - Spring Semester – Digital Signage, Google Keep, Tandy Graphics and more! - [March 30, 2022 - Issue 43](https://it.austincc.edu/2022/03/30/march-30-2022-issue-43/) - Spring Semester – OKTA, IT Requests, LinkedIn Learning, Google Updates, and CGA Graphics! - [March 9, 2022 - Issue 42](https://it.austincc.edu/2022/03/09/march-9-2022-issue-42/) - Spring Semester – Adobe Creative Cloud, Survey Monkey, Newsletter Survey, Jamboard, and Google Updates - [February 23, 2022 - Issue 41](https://it.austincc.edu/2022/02/23/february-23-2022-issue-41/) - Spring Semester – All Things Google - [February 9, 2022 - Issue 40](https://it.austincc.edu/2022/02/09/february-9-2022-issue-40/) - Spring Semester – Request Technology Services, Set Work Location in Google Calendar, Ongoing Improvements in Google Workspace, and more! - [January 18, 2022 - Issue 39](https://it.austincc.edu/2022/01/18/january-18-2022-issue-39/) - Winter Break – New Year Edition - [December 15, 2021 - Issue 38](https://it.austincc.edu/2021/12/15/december-15-2021-issue-38/) - Winter Break – End of Year Edition - [What is Microsoft Defender for Endpoints?](https://it.austincc.edu/2022/01/12/what-is-microsoft-defender-for-endpoints/) - Microsoft Defender for Endpoints is a Microsoft security tool utilized to prevent, detect, and protect against cyber-attacks. Including, automating investigations and responding to cyber-attacks. What does Microsoft Defender for Endpoints do for the college? Microsoft utilizes seven core features which are threat and vulnerability management, attack surface reduction, Next-Generation product, Endpoint detection response, automated investigation - [December 1, 2021 - Issue 37](https://it.austincc.edu/2021/12/01/december-1-2021-issue-37/) - Fall Semester Edition – A TechBytes Look At Holiday Shopping, Defender for Endpoints, Chrome Tab Groups, Google Workspaces, and more! - [November 10, 2021 - Issue 36](https://it.austincc.edu/2021/11/10/november-10-2021-issue-36/) - Fall Semester Edition – Submit a Trouble Ticket, Google Spaces, LinkedIn Learning, and more! - [October 14, 2021 - Issue 34](https://it.austincc.edu/2021/10/14/october-14-2021-issue-34/) - Fall Semester Edition – Cybersecurity Awareness Month (pt 2) - [October 27, 2021 - Issue 35](https://it.austincc.edu/2021/10/27/october-27-2021-issue-35/) - Fall Semester Edition – Cybersecurity Awareness Month (pt 3) - [](https://it.austincc.edu/2020/10/07/october-is-cybersecurity-awareness-month/) - Learn about Phishing Vishing Social Engineering Start with a Secure PasswordTry This! Cybersecurity Poster Laptop security-Proof Why is October Cybersecurity Awareness Month? Each year, Cybersecurity experts launch a campaign designed to inform individuals and companies about the resources and methods in which to stay safe online. The initiative was a pioneering, collaborative effort between government - [September 29, 2021 - Issue 33](https://it.austincc.edu/2021/09/29/september-29-2021-issue-33/) - Fall Semester Edition – Cybersecurity Awareness Month (pt 1) - [September 15, 2021 - Issue 32](https://it.austincc.edu/2021/09/15/september-15-2021-issue-32/) - Fall Semester Edition – Google Workspace Updates, Microsoft Zero Day Vulnerability, and More! - [September 1, 2021 - Issue 31](https://it.austincc.edu/2021/09/01/september-1-2021-issue-31/) - Fall Semester Edition – MFA, Google Fonts, Updating Employee Locations in Colleague, and Cisco Email Security! - [January 27, 2021 - Issue 21](https://it.austincc.edu/2021/01/27/january-27-2021-issue-21/) - Backup Solutions, Google Drive File Stream, Vishing, and more! - [February 10, 2021 - Issue 22](https://it.austincc.edu/2021/02/10/february-10-2021-issue-22/) - VoIP Migration, How to Update Your Browser, Smishing, and More! - [March 10, 2021 - Issue 23](https://it.austincc.edu/2021/03/10/march-10-2021-issue-23/) - Spring Semester, CTS, Google Chat, Avoiding Spam & Phishing Emails - [April 1, 2021 - Issue 24](https://it.austincc.edu/2021/04/01/april-1-2021-issue-24/) - Women in Tech, Survey Monkey, Zoom Security Update, Webex Background Noise Cancellation, Screencastify for Chrome and more! - [April 15, 2021 - Issue 25](https://it.austincc.edu/2021/04/15/april-15-2021-issue-25/) - Spring Semester Edition – One Computing Device Initiative, Adobe Scan, and Microsoft ATP Defender - [April 29, 2021 - Issue 26](https://it.austincc.edu/2021/04/29/april-29-2021-issue-26/) - Spring Semester Edition – IT Policies & Standards, Cisco Webex Breakout Sessions, and Google My Business Phishing! - [May 12, 2021 - Issue 27](https://it.austincc.edu/2021/05/12/may-12-2021-issue-27/) - Spring Semester Edition – LinkedIn Learning, Google Workshop Update, TAC202, and TechBytes! - [June 16, 2021 - Issue 28](https://it.austincc.edu/2021/06/16/june-16-2021-issue-28/) - Summer Semester Edition – Welcome Back! - [July 14, 2021 - Issue 29](https://it.austincc.edu/2021/07/14/july-14-2021-issue-29/) - Summer Semester Edition – Trouble Tickets, Request Triage, Hardware Returns, and more! - [August 18, 2021 - Issue 30](https://it.austincc.edu/2021/08/18/august-18-2021-issue-30/) - Fall Semester Edition – The New Normal, ACC Wi-Fi, Getting Back To Cybersecurity, and more! - [April 23, 2020 - Issue 1](https://it.austincc.edu/2020/04/23/april-23-2020-issue-1/) - ACC Virtual Desktop is a computer running within the ACC network that you connect to and use from outside of ACC offices. It allows you to work remotely when you need access to the ACC network or your home computer is insufficient to do your job. The virtual desktop will include common desktop applications such - [January 13, 2021 - Issue 20](https://it.austincc.edu/2021/01/13/january-13-2021-issue-20/) - New Year Edition – Gearing Up For the New Semester - [October 22, 2020 - Issue 16](https://it.austincc.edu/2020/10/22/october-22-2020-issue-16/) - Why is it so important to protect ACC data? What does it mean to do so? As we continue our journey through October Security Awareness month we want to talk about what it means to keep your data secure and protected. Were you aware that most breaches to Information Security are due to user error? - [Guide to Working Remotely](https://it.austincc.edu/2020/05/14/guide-to-working-remotely/) - Seven guiding principles to help you if you are new to working remotely. Related: Working RemotelyCatherine Russell Suri2020-05-31T11:09:07-05:00Related: Working Remotely 10 Proven Tips for Productive Remote Work8 Tips to Make Working from Home Work for YouA Guide to Managing Your (Newly) Remote WorkersAdding Google Meets Web Conferencing To A MeetingAdding Zoom Web Conferencing To A - [Report an Issue that is Preventing Me from Working Remotely from Home](https://it.austincc.edu/2020/05/19/report-an-issue-that-is-preventing-me-from-working-remotely-from-home/) - Have someone contact youSubmit a ticket requesting support for working remotely. A Service Desk staff member will contact you shortly. Submit a ticketEmail acctech@austincc.edu Phone 512-223-8324 HoursOur hours of operation for phone and email: Monday through Thursday: 7am – 7pm Friday: 7am – 6pm Saturday and Sunday 9am – 4pm ACC IT provides limited after-hours - [](https://it.austincc.edu/2021/03/01/saas_status/) - ACC Applications Status Dashboard Last webpage revision date: May 14, 2021 - [Cybersecurity Awareness](https://it.austincc.edu/2020/10/15/cybersecurity-awareness-month/) - Why 31 days of Cybersecurity Awareness? Do experts stop learning once they reach a high level of understanding? Not when it comes to cybersecurity! The reason is simple, cyber-criminals never stop learning new tricks; therefore, we must never stop learning how to stop them. Essentially, all employees need online cybersecurity training to protect themselves and - [](https://it.austincc.edu/2020/12/15/webex/) - Cisco Webex MeetingsCisco Webex Meetings is a full video and content-sharing cloud solution that you can join via desktop, mobile, browser, and video devices. Webex Meetings includes features that allow users to present and share their screens to allow greater productivity. All ACC faculty and staff have access to Webex Meetings for online sessions with - [December 9, 2020 - Issue 19](https://it.austincc.edu/2021/01/12/december-9-2020-issue-19/) - IT Services Winter Break Schedule, Out of Office for E-mail and Phone, ‘Tis the Season for Cyber Crime, How to Reset Your Passwords - [](https://it.austincc.edu/2020/12/07/adobe/) - Adobe Creative CloudAdobe Creative Cloud is a suite of products that gives you unlimited access to industry-leading creation tools for graphic design, video editing, and web development. With Adobe Creative Cloud, you get access to the latest updates, new features, apps, and services as soon as they are released. Adobe Creative Cloud is available to - [IT Property Move Information](https://it.austincc.edu/2020/12/04/it-property-move-information/) - IT Service Center Update: For those working remotely who need to move equipment to their residence or an off-site locations, please complete the Off-Site Transfer Form and the COVID-19 Form and email it to Sean Melant (Specialist, Fixed Assets) Email: sean.melant@austincc.edu – Phone: (512) 223-1088 and please include Tom Thomas Email: tthomas1@austincc.edu in the email. - [ACC Softphones](https://it.austincc.edu/2020/05/25/acc-softphones/) - ACC IT has created a softphone system that enables employees to connect to their ACC phone numbers while working outside of ACC campuses. At this time, all softphone requests need to go directly to your VP and be prioritized by the EOC. IT will not deploy softphones that haven’t been prioritized by the EOC.×ACC Soft - [Webex Privacy and Security](https://it.austincc.edu/2020/09/23/webex-privacy-and-security/) - Table of Contents Before a Meeting During a Meeting Mute Participants on Entry Secure Your Personal Room Disable “Anyone Can Share” Mute the participant Lock Your Meeting Room Stop the participant’s video Lock the Video View Remove the participant Keep the Participant Panel Easily Accessible Other tips Overview Videobombing and other distractions can create - [November 18, 2020 - Issue 18](https://it.austincc.edu/2020/11/19/november-18-2020-issue-18/) - Email security refers collectively to the prediction, prevention, detection and response framework used to provide attack and access protection for email. Email security spans gateways, email systems, architecture, user awareness & behavior, as well as various supporting systems. ACC-IT is in the process of implementing an additional layer of email security that will serve to - [Importance of Cyber Security Related to Online Teaching and Learning](https://it.austincc.edu/2020/10/27/importance-of-cyber-security-related-to-online-teaching-and-learning/) - Importance of Cyber Security – Episode 18 Today on Teaching & Learning Champions, we’re joined by Emilie Kunze. We’re talking about the importance of cyber security awareness as it relates to online teaching & learning. More information about Teaching & Learning Champions, including a transcript of every episode, can be found on the TLED website, instruction.austincc.edu/tledupdates. - [IT Covid-19 Webinar Hosted Live August 21, 2020](https://it.austincc.edu/2020/09/29/it-covid-19-webinar-august-21-2020/) - What ACC is doing now and for the future during Covid-19 Austin Community College has a new normal and with this pandemic continuing, ACC has plans on how to maintain and serve employees, students, and the community in this new reality as a result of Covid-19. Nicole Bell, Staff Professional Coordinator for HR and Sarah - [Getting Started with Google Workspace](https://it.austincc.edu/2020/10/23/getting-started-with-gsuite/) - What is Google Workspace?ACC uses Google Workspace (formerly G Suite for Education or Google Apps). Google Workspace is a suite of online software applications that allows ACC students, faculty, and staff to share information and ideas using Google’s communication, collaboration and publishing tools. Students, faculty, and staff can create and share documents, spreadsheets and calendar - [November 4, 2020 - Issue 17](https://it.austincc.edu/2020/11/05/november-4-2020-issue-17/) - Does your team have a need for students/contractors/anyone outside of ACC to sign a form or document? Is the current campus closures presenting a challenge for your customers to sign & get the form back to your team? Are you looking to create a more efficient process related to signatures? From admissions to financial aid - [September 24, 2020 - Issue 14](https://it.austincc.edu/2020/09/24/september-24-2020-issue-14/) - Ever thought about being an IT technician? Well now is your chance to shine! Many who have borrowed ACC laptops to work remotely may see a message after login stating “Your Windows License Will Expire Soon”. This is due to the laptop not connecting to the ACC Network for an extended period of time. - [October 7, 2020 - Issue 15](https://it.austincc.edu/2020/10/21/october-7-2020-issue-15/) - October is National Cybersecurity Awareness Month and we want to keep you informed on what that means to our college. ACC is a proud Champion of Cybersecurity Awareness for 2020. ACC represents and sets a great example for Organizations in promoting a safer, more secure and more trusted Internet for all of our staff, faculty - [Google Meet Privacy and Security](https://it.austincc.edu/2020/09/22/google-meet-privacy-and-security/) - Table of Contents Before a Meeting During a Meeting Generate a unique meeting ID Designate a co-host Require participants to register Mute the participant Require a password Stop the participant’s video Disable private chat Remove the participant Lock the meeting Other tips Related: ZoomCatherine Russell Suri2020-08-28T10:06:58-05:00Related: Zoom Zoom Privacy and Security Adding Zoom Web - [Getting Started with Box](https://it.austincc.edu/2020/09/24/getting-started-with-box/) - What is Box?Box is an online cloud content management and file sharing service that is new to ACC. Users determine how their content can be shared with other users. Users may invite others to view and/or edit an account’s shared files, upload documents and photos to a shared files folder (and thus share those documents - [Zoom Privacy and Security](https://it.austincc.edu/2020/09/22/zoom-privacy-and-security/) - Table of Contents Before a Meeting During a Meeting Generate a unique meeting ID Designate a co-host Require participants to register Mute the participant Require a password Stop the participant’s video Disable private chat Remove the participant Lock the meeting Other tips Overview Distractions such as loud noises and uninvited guests can create a - [Securing your Zoom meeting](https://it.austincc.edu/2020/08/19/securing-your-zoom-meeting/) - Zoom comes pre-stocked with numerous security features designed to control online sessions, prevent disruption, and help you effectively interact remotely. Here are some best practices for securing your virtual meetings using Zoom. Lock your virtual meeting Did you know you can lock a Zoom session that’s already started, so that no one else can join? - [September 9, 2020 - Issue 13](https://it.austincc.edu/2020/09/10/september-9-2020-issue-13/) - You asked for it and you got it! As you may remember from our last issue, ACC has made the enterprise version of Zoom available to all faculty and staff..Our IT Department has been working hard to get Zoom integrated into the list of enterprise video communications applications that are already available to our college - [The Office of Information Technology's Response to the Pandemic](https://it.austincc.edu/2016/03/15/the-office-of-information-technologys-response-to-the-pandemic/) - On March 12, 2020, ACC President and CEO, Dr. Richard Rhodes, announced that, due to ongoing developments with the COVID-19 virus, ACC will transition to a virtual environment. Effective March 23, 2020, all non-essential ACC employees will transition to telework. ACC, following the models of other Texas Colleges and Universities, has extended its Spring Break - [The Office of Information Technology's Communication to Employees](https://it.austincc.edu/2016/03/16/the-office-of-information-technologys-communication-to-employees/) - Preparing for a Telework Model The ACC Information Technology (IT) department is working to support the College’s response-plan for the evolving situation regarding the COVID-19 virus. IT began preparing for a possible partial or complete transition to remote operations before the College decided to suspend all non-essential in-person work. These preparations enabled us to be - [COVID-19: ACC's Promise](https://it.austincc.edu/2020/04/01/hello-world/) - A Video Message from Austin Community College President, DR. RICHARD RHODES. For more information, please visit the College’s Covid-19 website. - [I already have a Zoom account](https://it.austincc.edu/2020/08/26/i-already-have-a-zoom-account/) - Your new ACC Zoom account will be attached to your ACC email address. If you already have an Zoom account (paid or free) that uses your ACC email address, you must decide if you want to merge your current Zoom account and your new ACC Zoom account or keep your current Zoom account separate from - [Signing In to your ACC Zoom account](https://it.austincc.edu/2020/08/28/signing-in-to-your-acc-zoom-account/) - Signing into your ACC Zoom account is through the standard Log In to MyACC (Okta) window just like most other ACC services, like Gmail. But, depending on where you are coming from, you may get a few other prompts. Here are some possible steps you might need to take to to sign into your ACC - [WebEx: Best Practices for Executive Assistants](https://it.austincc.edu/2020/05/14/webex-best-practices-for-executive-assistants/) - Recording of training for executive assistants on how to use WebEx web conferencing. Date occurred: April 16 Topics: Introduction. Scheduling a meeting on behalf of someone. Using the Alternate Host. How to manage a meeting. Resources. Video RecordingPresentation slidesQuestions and Answers in Meeting ChatCatherine Russell Suri2020-11-16T16:31:12-06:00Questions and Answers in Meeting ChatI realize this is a - [Adding Zoom Web Conferencing To A Meeting](https://it.austincc.edu/2020/08/28/adding-zoom-web-conferencing-to-a-meeting/) - To add Zoom web conference to a meeting in Google Calendar, complete the following steps: Create a meeting in Google Calendar as you normally would. Click Add video conferencing. Select Zoom Meeting. If this is your first time adding Zoom to a meeting, click Login and Authorize to grant Gmail access to your Zoom account. - [Adding Web Conferencing To A Meeting](https://it.austincc.edu/2020/05/15/adding-web-conferencing-to-a-meeting/) - ACC’s Google Calendar is integrated with two forms of web conferencing: Google Hangouts Meet, Webex, and Zoom. For detailed instructions on how to add each type of web conferencing to a meeting in Google Calendar, click one of the following links: Adding Google Meets Web Conferencing To A Meeting Adding Webex Web Conferencing To A - [Adding Google Meets Web Conferencing To A Meeting](https://it.austincc.edu/2020/08/28/adding-google-meets-web-conferencing-to-a-meeting/) - To add a Google Hangouts Meet web conference to a meeting in Google Calendar, complete the following steps: Create the meeting in Google Calendar as you normally would. Click Add conferencing. Select Hangouts Meet. The web conference details are added to your meeting. Finish configuring your meeting and click Save. Congratulations! You have addded a - [Adding Webex Web Conferencing To A Meeting](https://it.austincc.edu/2020/08/28/adding-webex-web-conferencing-to-a-meeting/) - To add a Webex conference to a meeting, you must have an ACC Webex account and know your Webex user name and password. To create a Webex account go to austincc.webex.com and click Sign In. To add a Webex web conference to a meeting in Google Calendar, complete the following steps: Create a meeting in - [WebEx Training from Cisco](https://it.austincc.edu/2020/05/14/webex-training-from-cisco/) - Free Webex training provided by Cisco including: Drop-in Sessions Overview of the Webex Product Suite Overview of Webex Meetings Take 5 min Series Conducting a Webex Meeting Session Drop-In Sessions: Are you using Webex Teams, Meetings, Events, Training, or Support and have some questions? Come on by and join this open forum to ask your - [August 26, 2020 - Issue 12](https://it.austincc.edu/2020/08/27/august-26-2020-issue-12/) - Welcome Back ACC! We hope you had a restful summer and want to welcome you back to Not Your Normal Fall Semester 2020. As we start a new semester amid the ongoing COVID-19 situation, we must prepare for challenging circumstances. Whether you are working or teaching remotely or have to visit a campus, we want - [June 3, 2020 - Issue 6](https://it.austincc.edu/2020/06/03/june-3-2020-issue-6/) - Did you know that as ACC employees we have access to a plethora of Google Applications? ACC uses G-Suite for Education (formerly Google Apps). G-Suite for Education is a suite of online software applications that allows ACC students, faculty, and staff to share information and ideas using Google’s communication, collaboration and publishing tools. Students, - [August 12, 2020 - Issue 11](https://it.austincc.edu/2020/08/12/august-12-2020-issue-11/) - Austin Community College District will soon launch a customized MyACC web portal for faculty and staff. The portal will provide single sign-on, personalized access to resources and services unique to faculty and staff at the college using your ACC eID. - [July 29, 2020 - Issue 10](https://it.austincc.edu/2020/07/29/july-29-2020-issue-10/) - The Network Engineering and Telecommunications team provides wired and wireless network connectivity to all of ACC’s campuses for faculty, staff, students, and guests. The Network team also provides voice services across the Austin Community College campuses including call centers. In addition, the team is responsible for the campus backbone network, cabling infrastructure, and voice and - [July 17, 2020 - Issue 9](https://it.austincc.edu/2020/07/17/july-17-2020-issue-9/) - You may have heard that our IT Web Development Team has been steadfastly working to create a one-stop shop for all of your technology needs. As you may already know, a website is the initial source of help one might try and search to find answers to solve their technology issues. For this reason, it - [July 1, 2020 - Issue 8](https://it.austincc.edu/2020/07/01/july-1-2020-issue-8/) - The college’s Enterprise Resource Planning system (ERP) is an ecosystem comprising human resource management, finance, and student information services software. Progress continues on Austin Community College District’s (ACC) new Enterprise Resource Planning (ERP) software implementation. On January 28, 2020, ACC contracted with Workday, Inc. to implement its Finance Management, Human Capital Management, and Student software. - [June 17, 2020 - Issue 7](https://it.austincc.edu/2020/06/17/june-17-2020-issue-7/) - Adobe is a suite of applications and services used for graphic design, video editing, web developments, and photography including Photoshop, Illustrator, Acrobat, and more. And as you know, Adobe Creative Cloud is available to ACC full-time faculty and staff at no cost. But maybe you did not know that the subscription expires every year and - [May 20, 2020 - Issue 5](https://it.austincc.edu/2020/05/20/may-20-2020-issue-5/) - Did you know that ACC is the FIRST community college in the nation designated as an Adobe Creative Campus? This means that Adobe Creative Cloud is available to full-time staff and faculty at no cost. Students enrolled in courses that require the use of Adobe Apps are eligible to purchase licenses at a substantial discount - [May 13, 2020 - Issue 4](https://it.austincc.edu/2020/05/13/may-13-2020-issue-4/) - With some obvious benefits and drawbacks to work-from-home, your actual work schedule can be made more difficult by your home technology setup. Many people are realizing how dependent we are on reliable internet. - [May 6, 2020 - Issue 3](https://it.austincc.edu/2020/05/06/may-6-2020-issue-3/) - Did you know that, as ACC employees, we have access to some really great tools that allow us to grow individually and professionally? This week, ACC IT wants to highlight our partnership with Gartner Research Resources. - [April 30, 2020 - Issue 2](https://it.austincc.edu/2020/04/30/april-30-2020-issue-2/) - Working remotely can be a challenge, especially when it comes down to security. You might face snags adjusting to new ways to perform your daily job functions, complications learning new applications or conferencing programs like Webex, or confusion managing all of your files and content. - [Newsletter Archives](https://it.austincc.edu/2020/08/03/newsletter-archives/) - September 3, 2025 – Issue 91 Gallery September 3, 2025 – Issue 91 September 3, 2025 – Issue 91Bobby Dean2025-09-03T13:18:57-05:00September 3rd, 2025|Categories: Cyber Security, Newsletter|Fall Edition: A New Vision for It News, Google Update, and Security Corner! Read More August 6, 2025 – Issue 90 Gallery August 6, 2025 – Issue 90 August 6, 2025 - [Forwarding Your ACC Desk Phone](https://it.austincc.edu/2020/05/25/forwarding-your-acc-desk-phone/) - This guide describes how to enable and disable forwarding of your ACC phone to another phone number. Why forward your phone Forwarding your phone to another number is useful in the following scenarios: You are working remotely and want your ACC phone to forward to you. You are not available and want your ACC phone - [Check My ACC Desk Phone Voicemail](https://it.austincc.edu/2020/05/20/check-my-acc-desk-phone-voicemail/) - To access your work voicemail, you need your voicemail password. If you don’t recall your password, you will need to submit a trouble ticket through Mojo. If you have never set up your voicemail, your default password will be 159357. To access your voicemail, do the following: From any phone, dial 512-223-1790. When the automated - [Hide My Background During My Video Meeting When Using WebEx](https://it.austincc.edu/2020/05/20/hide-my-background-during-my-video-meeting-when-using-webex/) - iOS and Android mobile devices only! During a meeting, you can blur your background or set a virtual background so that meeting participants can stay focused on you. When you change your background, you remain in focus while your surroundings are altered. During the meeting, tap Video and then tap Virtual Background. Choose to: Blur - [How To Add WebEx To a Meeting In Google Calendar: Video](https://it.austincc.edu/2020/05/15/how-to-add-webex-to-a-meeting-in-google-calendar/) - This video tutorial demonstrates how to create a WebEx web conference meeting within Google Calendar. Video – Time: 00:04:33 Sorry, your browser doesn't support embedded videos.Related: WebexCatherine Russell Suri2020-05-31T10:58:31-05:00Related: Webex Adding Webex Web Conferencing To A MeetingCreating an ACC WebEx Account: DocCreating an ACC WebEx Account: VideoHide My Background During My Video Meeting When Using - [Setting up Multi-Factor Authentication When Accessing an Application: Doc](https://it.austincc.edu/2020/05/15/doc-setting-up-multi-factor-authentication-when-accessing-an-application/) - Related: MFACatherine Russell Suri2020-05-31T11:24:42-05:00Related: MFA Configuring MFA with OKTA: VideoMulti-Factor AuthenticationSetting up Multi-Factor Authentication When Accessing an Application: DocSetting up Multi-Factor Authentication with OKTA: Doc Contact ITCatherine Russell Suri2025-04-29T13:18:54-05:00Contact ITClick Submit a Ticket. A Service Desk staff member will contact you shortly. Emailacctech@austincc.edu Phone512-223-8324 HoursMonday – Thursday 7:00 a.m. – 7:00 p.m. Friday 7:00 a.m. - [Get Files on My Office Computer](https://it.austincc.edu/2020/05/25/get-files-on-my-office-computer/) - This tech tip describes how to get files on your office computer when working remotely. Remote access to office computers for files stored on that computer is not supported.Make Files Remotely AccessibleTo access files on your office computer, you must get permission to go to the office and move the files to either a Google - [Access My Google Drives and/or Google Calendar](https://it.austincc.edu/2020/05/25/access-my-google-drives-and-or-google-calendar/) - Google G-Suite ApplicationsYou can access all of the Google Suite applications once you have logged into any one of them. Use these links to get started. Gmail Calendar Google Drive Google Chat If prompted to log in, use your ACC email address. This will open the Log In to MyACC (Okta) screen where you log - [Access to the Internet or a Faster Internet Connection](https://it.austincc.edu/2020/05/25/access-to-the-internet-or-a-faster-internet-connection/) - ACC IT does not support your remote access to the Internet or the connection speed. Contact your Internet Service Provider (ISP) for support on these issues. Should you need ACC provided Internet, obtain your VP and EOC’s approval to request an ACC Internet hotspot. Related: Request SomethingCatherine Russell Suri2020-05-31T11:18:12-05:00Related: Request Something A More Powerful Work - [To Change My Network Domain Password](https://it.austincc.edu/2020/05/25/to-change-my-network-domain-password/) - Related: Working RemotelyCatherine Russell Suri2020-05-31T11:09:07-05:00Related: Working Remotely 10 Proven Tips for Productive Remote Work8 Tips to Make Working from Home Work for YouA Guide to Managing Your (Newly) Remote WorkersAdding Google Meets Web Conferencing To A MeetingAdding Zoom Web Conferencing To A MeetingEnsuring Your Wellbeing Doesn’t Suffer When Working RemotelyGetting Started with Google WorkspaceGuide to - [How to Select Which ACC Virtual Private Network (VPN) Software](https://it.austincc.edu/2020/05/25/how-to-select-which-virtual-private-network-vpn-software/) - ACC IT installs one of two VPN software on ACC provided laptops: Pulse Secure, or Palo Alto Global Protect If you have an ACC provided laptop, use the VPN that is already installed. If you have both VPNs, use only one of them. Using both VPNs at the same time can result in connection issues. - [Take My Office Monitor or Office Computer Home](https://it.austincc.edu/2020/05/25/take-my-office-monitor-or-office-computer-home/) - Budget Authority must provide their (written) approval for the transfer of ACC’s property before it is moved.×Please use the Property Management – Off-site Transfer Form for transfers from ACC campuses/buildings to off-site locations. This form should be used to request approval to move computer peripherals, assets, etc to off-site locations during the pandemic. Please email the - [A More Powerful Work Computer](https://it.austincc.edu/2020/05/25/a-more-powerful-work-computer/) - If your remote computer is insufficient to do your work, you have two options: Use an ACC Virtual Desktop, or Request an ACC laptop At this time, all laptop requests related to COVID-19 need to go directly to your VP and be prioritized by the EOC. IT will not checkout laptops that haven’t been prioritized - [Access Informer](https://it.austincc.edu/2020/05/19/access-to-informer/) - Instructions for Accessing InformerInformer is on the ACC network, but can be access directly with these icons. To remotely access Informer, complete these steps: Step 1If you have not done it yet, you must configure Multi-Factor Authentication (MFA) to access these applications. To configure it while accessing the application, see instructions here. To learn more - [Access My Shared Drive(s) (e.g. S:\, U:\, etc)](https://it.austincc.edu/2020/05/19/access-my-shared-drives-e-g-s-u-etc/) - If you have network shares on your ACC workstation that you need while working remotely, you will need either an ACC Virtual Desktop, or an ACC VPN client software ACC Virtual Desktop The ACC Virtual Desktop is the main solution for ACC remote workers who need access to the ACC network, but do not have - [Accessing an ACC Virtual Desktop](https://it.austincc.edu/2020/05/14/accessing-an-acc-virtual-desktop/) - This video tutorial demonstrates how to access an ACC Virtual Desktop. Video – Time: 00:07:09 Related: Remote TechnologiesCatherine Russell Suri2020-05-31T11:16:42-05:00Related: Remote Technologies ACC Working Remotely Training: April 2Accessing an ACC Virtual DesktopAdding Google Meets Web Conferencing To A MeetingAdding Web Conferencing To A MeetingAdding Webex Web Conferencing To A MeetingAdding Zoom Web Conferencing To A - [Create and share a document for signature](https://it.austincc.edu/2020/05/25/create-and-share-a-document-for-signature/) - Use Adobe Reader DC and Adobe Live to sign electronic documents or sent documents for signatures. Sign PDF documentsFollow these steps in Adobe Reader DC to add a signature to a PDF file by typing, drawing, or inserting a signature file. Get PDFs signed by others using Adobe Sign. Capture your signature on mobile and - [What is VDI? - Video](https://it.austincc.edu/2020/05/14/what-is-vdi/) - This video tutorial describes the Virtual Desktop Infrastructure that is behind the ACC Virtual Desktop. Video – Time: 00:04:38 Sorry, your browser doesn't support embedded videos.Related: Remote TechnologiesCatherine Russell Suri2020-05-31T11:16:42-05:00Related: Remote Technologies ACC Working Remotely Training: April 2Accessing an ACC Virtual DesktopAdding Google Meets Web Conferencing To A MeetingAdding Web Conferencing To A MeetingAdding Webex - [ACC Working Remotely Training: April 2](https://it.austincc.edu/2020/05/14/acc-working-remotely-training-april-2/) - This is a video recording of an April 2 webcast giving an overview of the IT – Working Remotely site and an introduction to the ACC Virtual Desktop Website and Tools Overview (cc) Introduction to the ACC Virtual Desktop (cc) Related: Remote TechnologiesCatherine Russell Suri2020-05-31T11:16:42-05:00Related: Remote Technologies ACC Working Remotely Training: April 2Accessing an ACC - [Pulse Secure VPN](https://it.austincc.edu/2020/05/15/pulse-secure-vpn/) - Do you have the Pulse Secure VPN on your ACC laptop, but don’t know how to use it. Use these guides to configure the VPN and then to use it to connect to the ACC network. Once you have the VPN connected, your laptop is connected to the ACC network. You should be able to - [Configuring MFA with OKTA: Video](https://it.austincc.edu/2020/05/15/configuring-mfa-with-okta/) - Sorry, your browser doesn't support embedded videos.Related: MFACatherine Russell Suri2020-05-31T11:24:42-05:00Related: MFA Configuring MFA with OKTA: VideoMulti-Factor AuthenticationSetting up Multi-Factor Authentication When Accessing an Application: DocSetting up Multi-Factor Authentication with OKTA: Doc Contact ITCatherine Russell Suri2025-04-29T13:18:54-05:00Contact ITClick Submit a Ticket. A Service Desk staff member will contact you shortly. Emailacctech@austincc.edu Phone512-223-8324 HoursMonday – Thursday 7:00 a.m. - [Multi-Factor Authentication](https://it.austincc.edu/2020/05/15/multi-factor-authentication/) - Multi-Factor Authentication (MFA) is a new, additional layer of authentication to provide better security to critical ACC Services by requiring a second form of verification beyond your traditional ACC eID and password. Remote access to some ACC services requires MFA, such as the following: Colleague Informer ACC Virtual Desktop Multi-factor authentication occurs as you access - [Setting up Multi-Factor Authentication with OKTA: Doc](https://it.austincc.edu/2020/05/15/doc-setting-up-multi-factor-authentication-with-okta/) - Related: MFACatherine Russell Suri2020-05-31T11:24:42-05:00Related: MFA Configuring MFA with OKTA: VideoMulti-Factor AuthenticationSetting up Multi-Factor Authentication When Accessing an Application: DocSetting up Multi-Factor Authentication with OKTA: Doc Contact ITCatherine Russell Suri2025-04-29T13:18:54-05:00Contact ITClick Submit a Ticket. A Service Desk staff member will contact you shortly. Emailacctech@austincc.edu Phone512-223-8324 HoursMonday – Thursday 7:00 a.m. – 7:00 p.m. Friday 7:00 a.m. - [Creating an ACC WebEx Account: Doc](https://it.austincc.edu/2020/05/15/creating-a-webex-account/) - This guide provides step-by-step instructions on creating a Webex account at ACC so that you can hold Webex web conference meetings. Related: WebexCatherine Russell Suri2020-05-31T10:58:31-05:00Related: Webex Adding Webex Web Conferencing To A MeetingCreating an ACC WebEx Account: DocCreating an ACC WebEx Account: VideoHide My Background During My Video Meeting When Using WebExHow To Add WebEx - [Creating an ACC WebEx Account: Video](https://it.austincc.edu/2020/05/15/video-making-am-acc-webex-account/) - This video tutorial demonstrates how to create an ACC Webex account so that you can create and manage Webex web conferencing sessions. Video – Time: 00:03:54 Sorry, your browser doesn't support embedded videos.Related: WebexCatherine Russell Suri2020-05-31T10:58:31-05:00Related: Webex Adding Webex Web Conferencing To A MeetingCreating an ACC WebEx Account: DocCreating an ACC WebEx Account: VideoHide My - [Remote Working: Setting Yourself and Your Teams Up for Success](https://it.austincc.edu/2020/05/14/remote-working-setting-yourself-and-your-teams-up-for-success/) - Remote Working: Setting Yourself and Your Teams Up for SuccessA playlist of LindedIn Learning videos compiled by Vanessa Media Flores in Professional Development. Courses include: Remote Work Foundations Time Management: Working from Home Productivity Tips: Finding Your Productive Mindset Executive Presence on Video Conference Calls Managing Stress for Positive Change Building Resilience Developing Resourcefulness Leading - [How to Actually Work... When You're Working from Home](https://it.austincc.edu/2020/05/14/harvard-business-review-how-to-actually-work-when-youre-working-from-home/) - How to Actually Work…When You’re Working from HomeTime: 00:03:09 Because boundaries are fuzzy, you could either burn out or not get anything done. Related: Working RemotelyCatherine Russell Suri2020-05-31T11:09:07-05:00Related: Working Remotely 10 Proven Tips for Productive Remote Work8 Tips to Make Working from Home Work for YouA Guide to Managing Your (Newly) Remote WorkersAdding Google Meets - [Ensuring Your Wellbeing Doesn't Suffer When Working Remotely](https://it.austincc.edu/2020/05/14/ensuring-your-wellbeing-doesnt-suffer-when-working-remotely/) - Ensuring Your Wellbeing Doesn’t Suffer When Working RemotelyVideo – Time: 00:32:52 As the workplace continues to shift in 2020 to more remote working – we breakdown the importance of focusing on your wellbeing while working at home. Related: Working RemotelyCatherine Russell Suri2020-05-31T11:09:07-05:00Related: Working Remotely 10 Proven Tips for Productive Remote Work8 Tips to Make Working - [Tips for Working Remotely While Social Distancing](https://it.austincc.edu/2020/05/14/tips-for-working-remotely-while-social-distancing/) - Tips for Working Remotely While Social DistancingVideo – Time: 00:04:45 I wanted to share a day in my life as a consultant, working from home during the coronavirus outbreak, and share some tips with you. Related: Working RemotelyCatherine Russell Suri2020-05-31T11:09:07-05:00Related: Working Remotely 10 Proven Tips for Productive Remote Work8 Tips to Make Working from Home - [10 Proven Tips for Productive Remote Work](https://it.austincc.edu/2020/05/14/working-from-home-10-proven-tips-for-productive-remote-work/) - 10 Proven Tips for Productive Remote WorkVideo – Time: 00:12:18 I truly believe working remotely is the best way to take control of your time, but it can be a bit of a minefield. Whether you’re new to working remotely or been at it for a while, you are in the right place. I have - [Video: WORKING FROM HOME (10 Proven Tips for Productive Remote Work) bkp](https://it.austincc.edu/2020/05/25/video-working-from-home-10-proven-tips-for-productive-remote-work-bkp/) - Related: Working RemotelyCatherine Russell Suri2020-05-31T11:09:07-05:00Related: Working Remotely 10 Proven Tips for Productive Remote Work8 Tips to Make Working from Home Work for YouA Guide to Managing Your (Newly) Remote WorkersAdding Google Meets Web Conferencing To A MeetingAdding Zoom Web Conferencing To A MeetingEnsuring Your Wellbeing Doesn’t Suffer When Working RemotelyGetting Started with Google WorkspaceGuide to - [A Guide to Managing Your (Newly) Remote Workers](https://it.austincc.edu/2020/05/14/a-guide-to-managing-your-newly-remote-workers/) - A Guide to Managing Your (Newly) Remote WorkersWith the Covid-19 epidemic, many employees — and their managers — are finding themselves working out of the office and separated from each other for the first time. Fortunately, there are specific, research-based steps that managers can take without great effort to improve the engagement and productivity of - [8 Tips to Make Working from Home Work for You](https://it.austincc.edu/2020/05/14/3230/) - 8 Tips to Make Working from Home Work for YouNever before have workers telecommuted on such a broad scale. Millions of people are trying to work from home — if they can, of course. Life Kit wants to help WFH work for you, especially if you’re doing so for the first time. Here are some - [Something that is not listed here](https://it.austincc.edu/2020/05/25/something-that-is-not-listed-here/) - Send your request to the IT remote support email address: acctech@austincc.edu Contact ITCatherine Russell Suri2025-04-29T13:18:54-05:00Contact ITClick Submit a Ticket. A Service Desk staff member will contact you shortly. Emailacctech@austincc.edu Phone512-223-8324 HoursMonday – Thursday 7:00 a.m. – 7:00 p.m. Friday 7:00 a.m. – 6:00 p.m. Saturday 9:00 a.m. – 1:00 p.m. - [DASHBOARDS](https://it.austincc.edu/2020/05/13/dashboards/) ## Pages - [HOME](https://it.austincc.edu/) - Search Knowledge Base Search for: I need something Explore the service catalog There's a problem Contact the Service Desk POPULAR REQUESTS SERVICE DASHBOARD Email, Phones, & Collaboration Gmail / Gsuite / Google Cloud / Vault Room Scheduling (Ad Astra) Phones & Voicemail Hardware & Printing Request new or replacement hardware (individual or classroom) Printers Software - [Site Map](https://it.austincc.edu/site-map/) - About Main Policies Best Practices for Telecommuting Securely HIPAA Health Science HIPAA HIPAA Definitions HIPAA Training Module Non-Health Science HIPAA Other Policies Policies Acceptable Use of Information Resources Access Controls Policy Access Management Policy Account & Access Account and Password Tools Accudemia page backup Administrative Rules Inventory Admissions Adobe creative cloud renewal Adobe eSign Adobe - [Information Security](https://it.austincc.edu/departments/information-security/) - About Us The mission of the ACC Information Security program is to protect the confidentiality, integrity, and availability of Austin Community College’s information resources by fostering a security-first, proactive, and data-driven security posture that empowers the community to focus on its core mission. ACC Information Security Office CYBERSECURITY OUTLOOK Faculty and Staff: The risk to - [Main Policies](https://it.austincc.edu/about/main-policies/) - ACC Information Security Policies & Standards Policies Information Security Policy Acceptable Use of Information Resources Acceptable Use of AI Tools Prohibited Technologies Policy Data Classification Policy Patch Management Policy Security Policy Exception Forms Security Policy Exception Request New or Revised Policy & Minimum Security Standards Request Information Security Advising & Consulting Request Standards Master Security - [IT NEWS](https://it.austincc.edu/it-news/) - Welcome to IT News! Get the Latest IT News & Updates TeamDynamix !!! TeamDynamix News ! Equipment When Do We Get New Equipment? LinkedIn Learning LinkedIn Learning ACC Wi-Fi How to connect to Acc Wi-Fi Office 365 Acc Microsoft 365 For Supervisors Only New hires/Terminations Account and password Account and password Software Download Software Security - [Request Technology Solutions](https://it.austincc.edu/request-technologies/) - Request Help The two forms below have been provided for your convenience in the event you need technical support or have a more complex technology request. TDX Ticket Do you have an issue with your computer or another ACC IT device? Tech Request Is your technology request complex enough to require a project? Is there no - [Multi-Factor Authentication](https://it.austincc.edu/working-remotely/training/multi-factor-authentication/) - Multi-Factor Authentication (MFA) is an additional layer of authentication to provide better security to critical ACC Services by requiring a second form of verification beyond your traditional ACC eID and password. Remote access to some ACC services requires MFA, such as the following: Colleague Informer ACC Virtual Desktop Multi-factor authentication occurs as you access the - [How do I know if my device is enrolled in Workspace ONE](https://it.austincc.edu/how-do-i-know-if-my-device-is-enrolled-in-workspace-one/) - How do I know if my device is enrolled in Workspace ONEWatch the video to learn how to verify your enrollment status. Have you recently wondered if your system has been enrolled in Workspace One? If you’d like to find out whether your Windows device is enrolled in Workspace ONE, we’ve created a quick video - [Keep Your Browser Updated for Security and Performance](https://it.austincc.edu/keep-your-browser-updated-for-security-and-performance/) - Keep Your Browser Updated for Security and Performance Staying on top of software updates can be a hassle, but keeping your web browser up to date is essential. Browser updates not only improve your browsing experience — they also protect you from security threats like malware, phishing, and identity theft. Below, we’ll show you quick - [How to customize the Adobe Acrobat toolbar.](https://it.austincc.edu/how-to-customize-the-adobe-acrobat-toolbar/) - How to customize the Adobe Acrobat toolbar Learn how to customize the toolbar in Adobe Acrobat for quicker, more efficient access to your most used tools. Whether you’re frequently highlighting text, adding comments, or signing documents, this video guides you through personalizing your toolbar to match your workflow, saving time and increasing productivity with each - [Great tools built into Zoom](https://it.austincc.edu/great-tools-built-into-zoom/) - Great tools built into Zoom Whether you are doing a short meeting or you are a teacher lecturing to a huge class, Zoom is a powerful tool for online learning and meetings. Here we have a collection of some of the best tools you can find available with your ACC Zoom account and use them - [Breakout Sessions](https://it.austincc.edu/breakout-sessions/) - Breakout Sessions Cisco Webex is a great tool to host meetings and with all the great features integrated into the application, you are now able to create and manage breakout sessions. To use this feature you want to make sure you are using the latest App version. Use breakout sessions in meetings to place your - [Adobe Scan mobile app for Android and iPhone.](https://it.austincc.edu/adobe-scan-mobile-app-for-android-and-iphone/) - Adobe Scan mobile app for Android and iPhone The ability to use your phone and scan something and convert it to PDF or JPEG is simpler than you might think. The Adobe Scan app turns your device into a powerful portable scanner that recognizes text automatically via optical character recognition (OCR) and allows you to - [Adobe creative cloud renewal](https://it.austincc.edu/adobe-creative-cloud-renewal/) - Adobe Creative Cloud Renewal Adobe is a suite of applications and services used for graphic design, video editing, web developments, and photography including Photoshop, Illustrator, Acrobat, and more. And as you know, Adobe Creative Cloud is available to ACC full-time faculty and staff at no cost. But maybe you did not know that the subscription - [TeamDynamix](https://it.austincc.edu/teamdynamix/) - Goodbye Mojo, Hello TeamDynamix!What’s Happening Over the Next Few Weeks User Testing – Done! Our fulfillment teams have already completed testing and training in TDX, making sure everything works smoothly for tech support, HR requests, and other services. Lunch & Learn – Last One This Week! Join us for our final Lunch & Learn on Thursday, - [Supervisors](https://it.austincc.edu/supervisors/) - Domain Credentials for New Hires (For Supervisors)For all new hires, domain credentials are required. Managers and supervisors should submit a New User Login Request form. Step-by-step guide on how to submit a Request Technology Process for New Hires, Domain Credentials, and New Equipment Additionally, we encourage you to promptly submit any requests for new software - [Equipment](https://it.austincc.edu/equipment/) - When Do We Get New Equipment?Our IT department currently maintains a 5-year replacement cycle on computer equipment. This will allow IT to ensure that: ACC IT Computing devices are replaced in a timely manner. The operating systems (OS) are kept up to date adhering to the IT Security Policies. Is My Computing Device Up For - [Account and Password Tools](https://it.austincc.edu/account-and-password-tools/) - Account and Password Tools Change My Network Domain: Network Password Reset ACC eID Password: I forgot my ACC eID or password Resources for Ellucian Datatel password resets: Access Colleague / Datatel Resources for blackboard-related issues: ACC Blackboard Login Important Information View all of our IT Security Policies and Standards If you are teaching or working - [How to enable Dark Mode in Google Apps](https://it.austincc.edu/how-to-enable-dark-mode-in-google-apps/) - Enable Dark Mode in Google Apps Google Apps offer a dark mode designed to reduce eye strain by dimming backgrounds and enhancing contrast. Google’s approach stands out for its ability to conserve battery life while minimizing visual fatigue. Watch the video to learn how to enable dark mode in some of the Google Apps we - [IT Hardware Request](https://it.austincc.edu/it-hardware-request/) - How to fill out the IT Hardware Request form Need to submit an IT Hardware Approval Request for FY 2024-2025? We’ve got you covered! Watch our instructional video that walks you through each step to ensure a smooth and hassle-free submission process. Whether you’re requesting new equipment, replacements, or a loaner device, this video will - [Out of the office reply](https://it.austincc.edu/out-of-the-office-reply/) - How to Set Your Out-of-Office Reply Before you step away from work, it’s important to set everything up for a smooth and stress-free break. Whether you’re heading out on vacation or taking a personal day, a few quick steps can ensure things run smoothly in your absence. In this guide, we’ll walk you through how - [Screenshot](https://it.austincc.edu/screenshot/) - How to Take Screenshots on Windows and Mac Simple Tools and Shortcuts Take Screenshots on Windows Using Snipping Tool Take Screenshots on Mac with Built-in Shortcuts Need to capture part of your screen for troubleshooting or sharing? Windows includes a built-in tool called Snipping Tool that lets you take: Full-screen or window screenshots Rectangular or - [Set Up your working hours & location in Google Calendar.](https://it.austincc.edu/set-up-your-working-hours-location-in-google-calendar/) - Set Up Your Working Hours & Location In Google Calendar Turn on working hours On your computer, open Google Calendar. In the top right, click icon Settings > Settings. At the left, under “General,” click Working hours & Location. In the “Working hours” section, click Enable working hours. Select the days you work. Select the - [Print to PDF](https://it.austincc.edu/print-to-pdf/) - How to Print to PDF Using Adobe PDF: A Step-by-Step Guide Stuck without a printer and you really need to print an important document, no worries, instead of a physical printer, you can select Adobe PDF in almost any Windows PC or MAC OS application. Print to PDF creates an electronic copy of your files - [Screencastify for Chrome.](https://it.austincc.edu/screencastify-for-chrome/) - Screencastify For Chrome Screencastify is a free Chrome extension that lives in your Google Chrome browser. This great recording tool makes it easy to record, edit, and share videos of your computer screen. Recordings can be saved locally on your computer or easily shared via email, YouTube, Google Drive, and more. Enjoy unlimited recordings up - [Jamboard for web browser or mobile app](https://it.austincc.edu/jamboard-for-web-browser-or-mobile-app/) - Jamboard For Web Browser Or Mobile App Google Jamboard – is a digital canvas that allows you to collaborate with up to 50 other people in real-time, allowing all the participants to share ideas and brainstorm together. Jamboard is simple and streamlined in its design, making it easy for users to navigate and even fun - [Google Keep](https://it.austincc.edu/google-keep/) - Google Keep When you create notes in Google keep, you have the option to get reminders and notifications of any important notes you created throughout the day. Speak a voice memo on the go and have it automatically transcribed. Grab a photo of a poster, receipt, or document and easily organize or find it later - [WIFI test page](https://it.austincc.edu/wifi-test-page/) - Semir Trkaljach 18 #ACC IT - [Linkedin Learning](https://it.austincc.edu/linkedin-learning/) - Take Advantage of Your Access to LinkedIn LearningLinkedIn Learning is one of the most important and free online training resources ACC subscribes to. If you are an active employee of the College, activating your license can be obtained by simply logging in with your ACCeID verified through OKTA. You can also now browse and register - [Adobe eSign](https://it.austincc.edu/adobe-esign/) - Adobe eSign A digital ID is like an electronic driver’s license or passport that proves your identity and is used to authenticate digital information such as documents, email messages, and macros by using computer cryptography. The Digital Signature ensures the signer is who he or she claims to be and verifies the content has not - [Sign out of your Google Account](https://it.austincc.edu/sign-out-of-your-google-account/) - Sign Out Of Your Google Account Have you signed in to your Gmail or Google Account recently on a new work computer or on a new mobile device? Did you know that every time you sign in to Google on any device, Google keeps those devices on your account even if that device is no - [How to create email templates in Gmail](https://it.austincc.edu/how-to-create-email-templates-in-gmail/) - Create Email Templates In Gmail If you are tired of writing the same email over and over or even copying and pasting the content on new ones, you seriously need to learn how to create email templates. This guide will specifically explain how to do this in Gmail with simple steps that won’t take much - [How to create and save Chrome tab groups](https://it.austincc.edu/how-to-create-and-save-chrome-tab-groups/) - How to create and save Chrome tab groups Tab Groups is a fantastic feature in Chrome that is meant to address that specific issue and give users a way to categorize and save tabs for easy identification and use. - [Google Tasks](https://it.austincc.edu/google-tasks/) - Get more done with Google Tasks Keep track of your daily tasks with Google’s to-do list app. This app will allow you to organize multiple lists and track important deadlines. Due to its simplicity, Google Tasks is one of the most popular to-do lists around. You don’t always need an entire project management system to - [Google Meet in Gmail](https://it.austincc.edu/google-meet-in-gmail/) - Google Meet in Gmail Meet in Gmail allow users to start a new meeting, join a meeting by entering the meeting code, or join upcoming meetings scheduled in Google Calendar without leaving Gmail. With Meet in Gmail, you can easily start or join a meeting in seconds from the sidebar. When you start a meeting, - [Phishing Emails test page](https://it.austincc.edu/phishing-emails-test-page/) - How to Avoid and Report Spam and Phishing EmailsScammers will use email and other methods to trick you into giving them your personal information. Phishing and Spam emails are getting clever. Many look like they’re from a company you know and trust. Your bank, your employer, credit card company, social networking site, online store and - [Cyber Security Awareness Month 2025 (Coming in October)](https://it.austincc.edu/departments/information-security/cyber-security-awareness-month/) - Cybersecurity Awareness Month is an international initiative that highlights actions everyone can take to stay safe online. Austin Community College (ACC) is proud to champion this online safety and education initiative every October. Our goal is to encourage employees to always practice key behaviors that will greatly impact their online lives. The cybersecurity and digital - [Business Intelligence](https://it.austincc.edu/departments/business-intelligence/) - Business Intelligence The Business Intelligence team focuses on the strategies and technologies for managing data and turning it into meaningful information for ACC. This includes functions such as: Application Integration Data Governance & Management Data Warehousing & Analytics Machine Learning & AI The team supports a wide range of business decisions and applications for Faculty, - [Engineering and Operations](https://it.austincc.edu/departments/engineering-and-operations/) - ABOUT USEngineering and Operations is responsible for designing, building, and maintaining the IT infrastructure for Austin Community College. IT infrastructure consists of all of the hardware and software that is required to run IT applications. DEPARTMENTSNETWORK ENGINEERING & TELECOMMUNICATIONSMore DetailsINFRASTRUCTURE SERVICESMore DetailsSYSTEMS ENGINEERINGMore DetailsMANAGEMENT TEAMGARY WESEMANDirector IT Infrastructure Services Network Engineering & TelecommunicationsMICHAEL GEMINDENDirector Systems - [Solutions Delivery](https://it.austincc.edu/departments/solutions-delivery/) - Solutions Delivery Solutions delivery is focused on delivering college wide enterprise solutions for Faculty, Staff, and Students. These include functions such as: ERP – Colleague/Datatel CRM – Salesforce CRM LMS – Blackboard Student Self Service Human Resource Applications Finance & Administration Applications Custom Software Development Solutions delivery is mainly focused on all solutions that are - [Technology Support Services](https://it.austincc.edu/departments/technology-support-services/) - ABOUT USThe mission of the Austin Community College Technology Support Services team is to provide exceptional technical support. The support is primarily for ACC Faculty and Staff. Exceptional customer service is a key component of our support. The team aims to streamline the support process. We serve as a centralized point of contact for all - [Physical Security](https://it.austincc.edu/departments/physical-security/) - About Us IT Physical Security is responsible for the operations, maintenance and integration of campus wide electronic physical security systems designed to deny access to unauthorized personnel from physically accessing facilities, resources or stored data and increase protection of ACC personnel and assets from damage and harm. IT Physical Security is also responsible for the - [IT Newsletter](https://it.austincc.edu/it-weekly-digest/) - Contact the IT Newsletter Team at Technology Support Services if you would like to be added to the newsletter email list. 309, 2025 September 3, 2025 – Issue 91 Gallery September 3, 2025 – Issue 91 September 3, 2025 – Issue 91Bobby Dean2025-09-03T13:18:57-05:00September 3rd, 2025| Fall Edition: A New Vision for It News, Google Update, - [AI Resources](https://it.austincc.edu/ai-resources/) - Welcome to the ACC Generative AI Resource HubGenerative Artificial Intelligence (GAI) is reshaping the way we learn, teach, and work. At Austin Community College, we believe it’s essential to approach this transformation with care, collaboration, and clarity. This website is meant to serve as a central space for exploring how ACC is implementing Generative AI - [Service Dashboard](https://it.austincc.edu/service-dashboard/) - ALERTS & OUTAGES We monitor the health of the IT environment to minimize disruptions to critical services important to the ACC community. If a critical service interruption does occur, a notification will be posted to this page. Additional information about an interruption can be obtained by selecting the service name in any notification listed below. - [TX-RAMP](https://it.austincc.edu/departments/information-security/tx-ramp/) - Texas Risk and Authorization Management ProgramIn the 87th Legislative Session, the Texas Legislature passed Senate Bill 475, requiring the Texas Department of Information Resources (DIR) to establish a state risk and authorization management program that provides “a standardized approach for security assessment, authorization, and continuous monitoring of cloud computing services that process the data of - [About](https://it.austincc.edu/about/) - Jason MarshallCIO and VC of Information TechnologyMessage From The CIOWelcome to Austin Community College’s Information Technology Department! Our website provides a comprehensive range of technology services designed to support teaching, learning, and operational excellence across ACC. Information Technology Services (ITS) is led by Jason Marshall, Chief Information Officer (CIO), who reports directly to the Executive - [Service Desk](https://it.austincc.edu/departments/service-desk/) - Service desk is a communications center that provides a single point of contact between company and its customers, employees and business partners. Service desk is to ensure that users receive appropriate help in a timely manner. The mission of the ACC Service Desk is to provide our outstanding faculty and staff with a centralized point - [Virtual ACC](https://it.austincc.edu/working-remotely/) - Technology Guidance for Working Remotely Tools for Working Remotely Information on tools to help you stay connected and productive while working remotely. ACC Virtual Workspace Links to common applications you use to do your job. ACC Virtual Desktop ACC Virtual Desktop for access to ACC services and applications. Training for Working Remotely Training on many - [Best Practices for Telecommuting Securely](https://it.austincc.edu/about/main-policies/best-practices-for-telecommuting-securely/) - Telecommuting SecurelyYou Are The BEST Defense In an increasingly digital world, remote work is now a core part of how organizations attract valuable talent and maintain business continuity. As many organizations encourage teleworking, cybersecurity is more important than ever. Here are some key cybersecurity practices to follow while working remotely to protect sensitive information and - [Request Technology Solutions](https://it.austincc.edu/departments/request-technologies-draft/) - Request Help The two forms below have been provided for your convenience in the event you need technical support or have a more complex technology request. Mojo Ticket Do you have an issue with your computer or another ACC IT device? Tech Request Is your technology request complex enough to require a project? Is there no - [IT Service Catalog](https://it.austincc.edu/it-service-catalog/) - Campus Electronic Security Conferencing & Telephones Data & Analytics Email & Collaboration Services Hardware & Printing Information Security Network & Connectivity Projects & Purchasing Server & Storage Management Software Accounts, Access, & Support Student, Employee, and Faculty Administrative Systems Teaching & Learning ACC IT supports the services below. If you would like to make a - [Cloud Native DevOps](https://it.austincc.edu/departments/cloud-native-devops/) - What is the Value of Cloud Native DevOps? Cloud-Native DevOps delivers dynamic, data-driven Web/Mobile and software products based on business requirements in support of ACC students, faculty, staff, and executive leadership. We participate in every aspect of the software development life cycle: gathering requirements, designing prototypes, testing, implementation, and integration. Our development process is centered - [Forms](https://it.austincc.edu/departments/forms/) - Technical Support Services Technical Support Services Request Request Media Help Applications Support (3rd Party) Request Applications Development Request Audio & Video Installation Request Form Project Initiation Request (PIR) Security Incident Report Form Request Technology Solutions Request Technologies Forms ACCmail Courtesy/Contract Account Form ACCmail Name Change Listserv/Department Email/Discussion Forum Google Group Request Form Regroup (Official, Announcement-Only Communication) - [I Want To](https://it.austincc.edu/i-want-to/) - Access A System Email and Calendar Colleague / Datatel Blackboard WebEx Access my shared drive(s) (e.g. S:, U:, etc) ACC Web Apps Budget System eTime eHire Leave Request Transportation App Set up/Manage ACCeID Informer Microsoft Office 365 Request Something Deploy WS1 to my ACC issued laptop/desktop Request Technology Take Office Monitor or Computer Home Laptop, - [ACC Virtual Workspace](https://it.austincc.edu/working-remotely/acc-virtual-workspace/) - Step 1. For security reasons, you MUST enable second level login verification (MFA). Please click here. Step 2. Find your application below. Click and Go! Step 3. New to working remotely? See Getting Started Remotely. Step 4. Provide feedback here to help us improve your remote work experience. TIPS – The Information Portal SystemTIPS access - [IT Business Office](https://it.austincc.edu/itbo/) - The IT Business Office Intranet Site Coming Soon… - [Deskside Support](https://it.austincc.edu/departments/deskside-support/) - Deskside Support OverviewAustin Community College Deskside Support team is a part of the Technical Support Services Team. The mission of the Austin Community College Technical Support Services is to provide faculty and staff with a centralized point of contact for all supported products and services. The Technical Support Services Team is committed to quality service through - [Software Downloads](https://it.austincc.edu/departments/application-support/software-downloads/) - Staff should not install software on ACC hardware without approval from IT. You will not be able to access ACC software files unless you are using a computer on an ACC campus connected to ACCNet or you are using ACC’s VDI or VPN network service. If you need to download or install any files, please - [Home](https://it.austincc.edu/home/) - Working Remotely and Need Help? Get the support you need for IT solutions like virtual desktops, video conferencing, VPN, and remote access to Colleague. Start HereDo you, someone you know, or a classroom/room need Workspace One installed? Click here!Important News WorkSpace One Gallery WorkSpace One WorkSpace One Cybersecurity Best Practices Gallery Cybersecurity Best Practices Cybersecurity - [MFA](https://it.austincc.edu/departments/information-security/mfa/) - Multi-factor AuthenticationACC takes security seriously and as a reminder, we will be phasing out the option to use MFA Okta “security questions” in the near future. This will help increase our security posture in protecting the confidentiality, integrity, and availability of ACC’s Information resources. What Do You Need To Do? If you previously enabled Okta MFA “security - [WorkSpace One](https://it.austincc.edu/departments/workspace-one/) - Workspace One (WS1) Deployments Austin Community College’s CIO, Jason Marshall, announced during the IT Committee meeting on Dec. 8th that the college is fast-tracking how IT manages computer equipment. All Windows devices will be enrolled into a centralized unified endpoint management (UEM) tool called Workspace One (WS1). What Is WS1? WS1 is a tool used - [ACC Virtual Desktop](https://it.austincc.edu/working-remotely/acc-virtual-desktop/) - If you already have an ACC issued laptop with VPN, you do not need to use an ACC Virtual Desktop.Virtual Desktop for Staff Quick Start GuideFirst time? Step 1: Configure Multi-Factor Authentication (MFA). To configure MFA while accessing the virtual desktop, see the instructions here. To configure separately or to learn more about MFA, go - [Client Technical Services](https://it.austincc.edu/departments/client-technical-services/) - Client Technical Services OverviewClient Technical Services is responsible for: IT Asset Management Portfolio IT Software Licensing Portfolio IT Newsletter Content and Email Delivery IT Software New/Renewal Requests IT Hardware New/Replacement Requests IT Assistance With The Creation of Training Material Client Technical Services Forms Wireless Support Software Downloads ACC Domain Requests Employee Email Standard IT Systems - [ERP Solutions](https://it.austincc.edu/departments/erp-solutions/) - About UsERP Services’ mission is to provide support for ACC’s SIS, HCM, Financial Resource Management, and System Database via the Ellucian Colleague ERP Administrative System. Ellucian Colleague, formerly known as Datatel, has been the backbone of ACC’s business operations since 1999 and requires many resources to maintain its health and functionality. Whether it is access - [Network Engineering and Telecommunications](https://it.austincc.edu/departments/network-engineering-and-telecommunications/) - What is Network Engineering and Telecommunications? The Network Engineering and Telecommunications team provides wired and wireless network connectivity for faculty, staff, students, and guests. The team also provides voice services across the Austin Community College campuses including call centers. In addition, the team is responsible for the campus backbone network, cabling infrastructure, and voice and - [Systems Engineering](https://it.austincc.edu/departments/systems-engineering/) - About Us Systems Engineering stores, virtualizes, backups/restores, and provides systems support for faculty and staff at ACC. Our ServicesStorage IBM Power HMC IBM PowerVM IBM Spectrum Virtualize (San Volume Controller) Brocade Fabric Manager Putty (for Storage Connections) Brocade Fiber Switches (for SAN) Brocade Zoning Procedure Pure SAN Backup/Restores IBM Spectrum Protect (Tivoli Storage Manager) VEEAM - [DASHBOARD](https://it.austincc.edu/dashboard/) - Technology Master Plan View the status of Project Managers & Program Managers. - [Data Warehouse & Analytics](https://it.austincc.edu/departments/analytics/) - As of 11/09/20, Informer support is maintenance-only. Details can be found in the FAQs section below.If you have a request for our team, please submit it using the Mojo forms linked in the FAQs section below. Thank you!About UsThe Data Warehouse & Analytics team’s core mission is to support ACC’s Business Intelligence strategy and Enterprise - [Technology Support Q&A](https://it.austincc.edu/departments/technology-support-qa/) - Technology Support Questions & Answers Commonly Asked Questions Technology Support FAQ Deskside Support FAQ Client Technical Services FAQ Forms Technical Support Services Technical Support Services Request Request Media Help Applications Support (3rd Party) Request Applications Development Request Audio & Video Installation Request Form Security Incident Report Form Request Technology Solutions Request Technologies Forms ACCmail Courtesy/Contract - [https://sites.google.com/austincc.edu/standarditsystemsperipherals/home](https://it.austincc.edu/https-sites-google-com-austincc-edu-standarditsystemsperipherals-home-2/) - [https://sites.google.com/austincc.edu/standarditsystemsperipherals/home](https://it.austincc.edu/https-sites-google-com-austincc-edu-standarditsystemsperipherals-home/) - [Forms](https://it.austincc.edu/departments/forms/) - To request access to a specific location, please locate the campus you are requesting access to and click on the form link. You will find step-by-step instructions on how to proceed with the forms below. Complete and sign the form. Have your supervisor sign the form. Send the form to the Campus Manager of the - [Web & Content Management Systems](https://it.austincc.edu/departments/web-content-management-systems/) - Web & Content Management Systems What is Web & Content Management Services? CMS offers both presentational control and administrative control over the web content at ACC. Services Website ContentProvides project deliverables such as, guides and web content for digital repositories aka the digital library system. SEOSEO is helps ACC’s web content pop out of the - [UI/UX Design](https://it.austincc.edu/departments/ui-ux-design/) - UI/UX Design The IT Service UI / UX Design Department manages user interfaces for ACC’s solutions delivery department. As an ever-evolving process, the UX / UI team strives to balance ACC’s current standards and branding principles with web trends and innovative technological experiences. Services Design Wireframing User Testing Meet The Team Leanna YoungUI/UX Design LeadTBAUI/UX - [Data Governance](https://it.austincc.edu/departments/data-governance/) - Mission Statement The mission of ACC Data Governance is to “Establish an enterprise-wide capability that substantially improves the quality, consistency, usability, security, availability, and sharing of academic and business information across the enterprise through effective management of ACC’s data assets.” This includes the establishment of a framework for managing the data lifecycle at ACC and - [Database Management](https://it.austincc.edu/departments/database-management/) - Database Management Database management’s mission statement is to proactively maintain and monitor the database systems to prevent any potential issues. Ensure the database systems to be issue-free as possible, always-on, and run at a great performance state all the time. Databases accurately diagnose and forecast the database system’s health and capacity to maximize the ACC - [Salesforce Tactical](https://it.austincc.edu/departments/salesforce-tactical/) - About Us Salesforce Tactical Development Team is focused on serving the College by delivering quick technology solutions to increase operational efficiency and enhance student and faculty experience. We believe in empowerment through technology, continuous improvements, and stand for excellence in customer engagement. Our ServicesCase ManagementHelping College to manage support interactions with faculty and staff across - [Salesforce Strategic](https://it.austincc.edu/departments/salesforce-strategic/) - What is Salesforce Strategic? Salesforce Strategic Development Team is focused on the Application & Admissions pieces of a broader Student Information Systems and Customer Relationship management. The strategic team is focused on building student related capabilities into Salesforce on how Students apply to the college in one of 6 business areas including: Adult Education Continuing - [Application Development and Business Intelligence](https://it.austincc.edu/departments/enterprise-architecture/application-development-and-business-intelligence/) - [Learning Management Systems](https://it.austincc.edu/departments/learning-management-system/) - About UsLMS Services implements, manages, and supports ACC’s learning management system and related products. We provide an online learning environment available to every course offered at ACC. We support fully online and hybrid courses and serve as a web enhancement for face-to-face courses. We work with product vendors to ensure that our products are accessible, - [Infrastructure Services](https://it.austincc.edu/departments/infrastructure-services/) - IT Infrastructure ServicesAs a resource to all departments, IT Infrastructure Service seeks to provide an interface between those departments with a heavy reliance on the services IT provides to the ACC community and the Information Technology areas that provide them. Infrastructure Services is also the conduit for IT infrastructure needs and resource planning on all - [Quality Assurance](https://it.austincc.edu/departments/quality-assurance/) - Quality Assurance OverviewSoftware quality assurance (SQA) is a process that assures that all software engineering processes, methods, activities, and work items are monitored and comply against the defined standards and acceptance criteria. SQA incorporates all software development processes starting from defining requirements to coding until release. What is the Value of Quality Assurance?The Quality Assurance - [IT Training](https://it.austincc.edu/departments/technical-training/) - Technical Training OverviewThe technical training function provides technical training services to ACC staff and faculty. We can evaluate the training needs of your team, department, or division and create a training plan to meet those needs. Our services include: Training needs analysis. Training plan design. Training materials development. Training delivery. Assistance with the procurement of - [Technical Business Analysis](https://it.austincc.edu/departments/technical-business-analysis-2/) - What is IT Technical Business Analysis?IT technical business analysis (business analysis/BA) is the practice of enabling change in an organization by defining needs and recommending solutions that deliver value to stakeholders. Business analysts work on behalf of IT and the business to identify opportunities and problems that affect the success of the College and to - [Enterprise Architecture bkp](https://it.austincc.edu/departments/enterprise-architecture-bkp/) - About Enterprise ArchitectureIn general an enterprise architecture office can be concerned with various aspects of how an organization and its technology is currently designed and how it should be designed to best achieve organizational goals. Enterprise Architecture Offices can range from a governance body to an active team in defining IT strategy, building to-be landscapes, - [Applications Development](https://it.austincc.edu/departments/applications-development/) - About Us Applications Development delivers dynamic, data-driven web applications and other software products based on business requirements in support of ACC students, faculty, staff, and executive leadership. We participate in every aspect of the software development lifecycle: gathering requirements, designing prototypes, testing, implementation, and integration. Our development process is centered around the latest in agile - [Cloud Native DevOps Not](https://it.austincc.edu/departments/cloud-native-devops-not/) - What is the value of Cloud Native DevOps? Cloud Native DevOps delivers dynamic, data-driven Web/Mobile and software products based on business requirements in support of ACC students, faculty, staff, and executive leadership. We participate in every aspect of the software development life cycle: gathering requirements, designing prototypes, testing, implementation, and integration. Our development process is - [ACC Domain Requests](https://it.austincc.edu/departments/acc-domain-requests/) - Logging onto the ACC domain offers a secure computing environment that allows the user to access network resources shared with other employees and departments. Being on the domain allows you to: Log on to most computers that are not located in the Library or computer labs. Instantly gain access to secured department and personal resources. - [Application Support](https://it.austincc.edu/departments/application-support/) - Application Support OverviewThe mission of the Austin Community College District (ACC) IT Application Support team is to analyze, implement, automate, train, educate, administer, maintain, and troubleshoot IT 3rd-party applications that support ACC faculty, staff, and students. Application Support interfaces with students, faculty, and staff as well as their internal IT staff. Application Support strives to - [CiscoWebEx](https://it.austincc.edu/i-want-to/ciscowebex/) - What is WebExWebex is the internal video conferencing app used in ACC. It is used for meetings, conference rooms, and communicating to external entities. It is a collaboration tool that allows users to present and share their screens to allow greater productivity. Who uses WebEx?Our employees use Webex for meetings with people in other locations. - [Kudos Demo](https://it.austincc.edu/kudos-demo/) - Kudos for Being an ACC Honorary Mascot In fall 2009, ACC set out to find the perfect symbol to represent the college, enhance school spirit, build tradition, and promote a college-going culture in the community. -The History of the ACC Riverbat Mascot Kudos for Being an ACC Honorary Mascot In fall 2009, ACC set out - [Service Availability](https://it.austincc.edu/service-availability/) - IT Service Availability - [Resources1](https://it.austincc.edu/dashboard/resources1/) - Resources Coming Soon. Please visit us again. LinksResources - [Latest News](https://it.austincc.edu/latest-news/) - WorkSpace One Gallery WorkSpace One 102, 2024WorkSpace OneBy Ruby Francis|2024-03-07T11:10:32-06:00February 1st, 2024|Categories: College News| Workspace One (WS1) Deployments Austin Community College's CIO, Jason Marshall, announced during the IT Committee meeting on Dec. 8th that the college is fast-tracking how IT manages computer equipment. All Windows devices will be enrolled into a centralized unified endpoint management - [Accounts and Access](https://it.austincc.edu/available-services/accounts-and-access/) - Account, access, and authority systems and services protect ACC’s information resources. Services in this category include ACCeID, access to Google Apps, Colleague access and more. ACC EmailThis is the official communication for Austin Community College. Check your ACCmail frequently so you don’t miss important notices. For more information and help accessing your ACCmail account, go - [Access Colleague / Datatel](https://it.austincc.edu/i-want-to/access-colleague-datatel/) - Instructions for Accessing Colleague / DatatelColleague (Datatel) is on the ACC network, but can be accessed directly with these icons. To remotely access Colleague (Datatel), complete these steps: Step 1If you have not done it yet, you must configure Multi-Factor Authentication (MFA) to access these applications. To configure it while accessing the application, see instructions - [Employee Email](https://it.austincc.edu/departments/employee-email/) - ACCmail Courtesy/Contract Account Form Delegate Request Form Google Group Request Form Setting up Out of Office Message Reset Google ACCmail Password Get help with Google Apps services ACCmail Name Change Spam Spam Information Spam Reporting Information Recognizing and Avoiding Email Scams Block or unsubscribe from emails Virus Virus Information Phishing How Not to Get Hooked - [Kudos](https://it.austincc.edu/kudos/) - Kudos for Being an ACC Honorary Mascot In fall 2009, ACC set out to find the perfect symbol to represent the college, enhance school spirit, build tradition, and promote a college-going culture in the community. -The history of the ACC Riverbat mascot - [Standard IT Systems & Peripherals](https://it.austincc.edu/departments/standard-it-systems-peripherals/) - Standard IT Systems & PeripheralsPlease note that these standards are subject to change at the discretion of the IT DepartmentAll Categories System PackagesWindows System Packages Dell Latitude Augusta 7210 2-in-1 XCTO Detachable Add to cart Details Quick View Dell Latitude 7410 2-in-1 Add to cart Details Quick View Dell Precision 5540 Add to cart Details - [Resources](https://it.austincc.edu/departments/resources/) - Problems with keys, doors, locks? Submit an online work order request. Problems with Access Control Cards or Card Reader Doors? Submit a Technical Request. Electronic Access Card Reader Lock and Unlock Classroom Procedures Please click on the link to an instructional video that demonstrates how to keep your classroom unlocked for the duration of the class. The - [DEMO](https://it.austincc.edu/demo/) - April 30, 2020 – Issue 2 Gallery April 30, 2020 – Issue 2 April 30, 2020 – Issue 2Working remotely can be a challenge, especially when it comes down to security. You might face snags adjusting to new ways to perform your daily job functions, complications learning new [...]Dana Flint2020-08-13T15:00:12-05:00April 30th, 2020|Categories: Newsletter|Read More May - [Constant Contact Newsletter List Test](https://it.austincc.edu/constant-contact-newsletter-list-test/) - July 29, 2020 – Issue 10 July 17, 2020 – Issue 09 July 01, 2020 – Issue 08 June 17, 2020 – Issue 07 June 03, 2020 -Issue 06 May 20, 2020 – Issue 05 - [Constant Contact Newsletter Test](https://it.austincc.edu/constant-contact-newsletter-test/) - Weekly NewsletterTech Bytes - [Enterprise Architecture](https://it.austincc.edu/departments/enterprise-architecture/) - About Enterprise ArchitectureThe Enterprise Architecture office is responsible for how an organization and its technology is designed to achieve organizational goals. At ACC the Enterprise Architecture office addresses technical and organizational needs including: Aligning the organization during the ongoing technology transformation. Defining the current and future states of the organization’s technology and building road-maps to - [Product](https://it.austincc.edu/departments/business-analysis/product/) - What does a Product Owner do?A Product Owner is a bridge between the end-users and the developers who strive to deliver tools people want to use by: Listening to stakeholders to understand their problems and document and manage the requirements to solve them. Helping the developers understand the product vision and requirements. Collaborating with the - [Technical Business Analysis Office](https://it.austincc.edu/departments/business-analysis/) - About the IT Technical Business Analysis OfficeThe IT Technical Business Analysis Office is the unit of the IT department responsible for technical business analysis and product ownership and for communicating with institutional stakeholders about these services and products. Technical Business Analysis – The gathering, elaboration, and analysis of business and technical requirements related to technical solutions - [Integration](https://it.austincc.edu/departments/integration/) - About Us Integration’s core mission is, the data Hub should be available all the time as an integration point and real-time data exchange between applications. All applications would input their data to the data hub, from the data hub, data can be then pulled or pushed to any other application near real-time. The data hub - [Wireless Support](https://it.austincc.edu/departments/wireless-support/) - Wireless SupportACC Wifi is available for all faculty and staff. It is also available for students that are enrolled for the current semester. ACCeID is required to log into the wireless network. ACCeID Help Please review the Guidelines for the Appropriate and Responsible Use of Electronic Resources. Instructions for Other Operating Systems and VersionsSome of the - [Email and Calendar](https://it.austincc.edu/7343-2/) - Email and Calendar ACC faculty, staff, and students receive free @austincc.edu email accounts. Google Apps provides ACC Email and Calendar service for students, faculty/staff and departments. Student emails are specified as g.austincc.edu. Email and Calendar ACC uses G Suite for Education for both student and faculty/staff email and calendar. With G Suite for Education, you - [Security for Working Remotely](https://it.austincc.edu/working-remotely/security-guidance-for-working-remotely/) - Security Guidance for Working Remotely Continue to employ Security Best Practices as you work remotely. If you are working with sensitive information: Be sure to keep any paperwork secured and to lock your computer when you are not using it. Do not use public Wi-Fi when logging into college systems. Only connect to trusted Wi-Fi - [Tools for Working Remotely](https://it.austincc.edu/working-remotely/virtual-acc-tools/) - A variety of tools are available that enable you to work while not physically on campus. Important: For direct access to common ACC applications, see the ACC Virtual Workspace page. Communications and Collaboration Many ACC applications are available remotely. Here are links to common ACC Applications. Google G-Suite Applications You can access all of the - [Training for Working Remotely - Right Menu](https://it.austincc.edu/working-remotely/training-for-working-remotely-right-menu/) - Go to Tips for Working RemotelyGo to Technology for Working Remotely Search for: New Training!Related: Working RemotelyCatherine Russell Suri2020-05-31T11:09:07-05:00Related: Working Remotely 10 Proven Tips for Productive Remote Work8 Tips to Make Working from Home Work for YouA Guide to Managing Your (Newly) Remote WorkersAdding Google Meets Web Conferencing To A MeetingAdding Zoom Web Conferencing To - [Technology Master Plan](https://it.austincc.edu/dashboard/technology-master-plan/) - [Jobs](https://it.austincc.edu/jobs/) - [jobs] - [Job Dashboard](https://it.austincc.edu/job-dashboard/) - [job_dashboard] - [Post a Job](https://it.austincc.edu/post-a-job/) - [submit_job_form] - [Acceptable Use of Information Resources](https://it.austincc.edu/acceptable-use-of-information-resources/) - The Library supports ACC. See our READ posters gallery. Guidelines for the Appropriate and Responsible Use of Electronic Resources Teaching & Learning Excellence Division is a collaborative system of library services, instructional technology, and instructional development whose aim is to support teaching and learning at Austin Community College by providing the excellent staff, resources, instruction - [Policies](https://it.austincc.edu/about/policies/) - IT Main Policies Policies and procedures are an important component of any organization. Our policies and procedures ensure we are consistent in our values and mission.Information Security Information security is not something we take lightly. To protect you and your future is at the core of all we do. Find acceptable ways to managing data - [Training for Working Remotely](https://it.austincc.edu/working-remotely/training/) - Search for: New Training! IT Property Move Information Gallery IT Property Move Information IT Property Move Information IT Service Center Update: For those working remotely who need to move equipment to their residence or an off-site locations, please complete the Off-Site […] Getting Started with Box Gallery Getting Started with Box Getting Started with BoxWhat - [Application Support](https://it.austincc.edu/application-support/) - [Department Demo Page](https://it.austincc.edu/departments/department-demo-page/) - Demo OverviewWhat is the value of the [Department]ServicesService 1Service 2Service 3Our ProjectsTeam BiosPerson 1Person TitlePerson 2Person TitlePerson 3Person TitlePerson 4Person TitlePerson 5Person TitlePerson 6Person Title FAQs What are the deliverables from a PMO project? The PMO supports the following project deliverables: Project Charter – Alignment of stakeholders on business case for work to be performed. - [Department Sample Page](https://it.austincc.edu/departments/department-sample-page/) - Demo OverviewWhat is the value of the [Department]ServicesService 1Service 2Service 3Our ProjectsTeam BiosPerson 1Person TitlePerson 2Person TitlePerson 3Person TitlePerson 4Person TitlePerson 5Person TitlePerson 6Person Title FAQs What are the deliverables from a PMO project? The PMO supports the following project deliverables: Project Charter – Alignment of stakeholders on business case for work to be performed. - [Admissions](https://it.austincc.edu/admissions/) - 1. Eligibility We offer a wide range of high quality of teaching and extra-curricular activities. We have a commitment to ensure that our pupils receive the best pastoral care and support so that they feel happy and safe here and are therefore able to thrive and achieve academically. Our Student Services team are all trained - [Test](https://it.austincc.edu/test/) - Medical Departments Kind words can be short and easy to speak, but their echoes are truly endless. Make An AppointmentStriving To Cover All Your Medical Needs Make An Appointment BOOK AN APPOINTMENT - [How To Do Something Template](https://it.austincc.edu/home/how-to-do-something-template/) - General GuidanceWhen you need to work from home, the list below will help stay connected to your peers and be productive away from campus. Identify the computer that you will use to work remotely. Bring equipment, tools, files, and even plants to your remote office. Review Tips for working productively, remotely. Verify that you can connect - [Get Help bkp](https://it.austincc.edu/get-help-2/) - Services Learn more about IT Services and what how IT can help ACC IT Liaison Services ACC IT Enterprise Architecture Services Project Management Office (PMO) Services Network Services Systems Services Technology Support Services Electronic Physical Security Services Information Security Services Learn MoreDrop Us a Note [contact-form-7 id=”86″ /] - [Business Architecture](https://it.austincc.edu/departments/enterprise-architecture/business-architecture/) - What is a Business Architecture? Model coming soon. - [Application Architecture](https://it.austincc.edu/departments/enterprise-architecture/application-architecture/) - What is a Application Architecture? Model coming soon. - [Data Architecture](https://it.austincc.edu/departments/enterprise-architecture/data-architecture/) - What is a Data Architecture? Model coming soon. - [Technology Architecture](https://it.austincc.edu/departments/enterprise-architecture/technology-architecture/) - What is a Technology Architecture? Model coming soon. - [Physical and Information Security](https://it.austincc.edu/departments/enterprise-architecture/physical-and-information-security/) - What is a Physical and Information Security? Model coming soon. - [Network and Systems](https://it.austincc.edu/departments/enterprise-architecture/network-and-systems/) - What is a Network and Systems? Model coming soon. - [Student Self Service](https://it.austincc.edu/dashboard/student-self-service/) - [Shared Services Body](https://it.austincc.edu/shared-services-body/) - About IT Shared ServicesIT Shared Services is a division of the Information Technology Department that is responsible for the IT functions that are shared across the entire IT department. These functions are generally aimed at supporting and facilitating the work of the Information Technology department by providing strategy, analysis, training and organization. Within the IT - [Microsoft Office](https://it.austincc.edu/i-want-to/microsoft-office/) - What is Microsoft Office 365? Office 365 is an online, cloud based, version of Microsoft Office. It does not need to be installed on your computer and you can use it from any computer. It includes all the Microsoft Office applications, such as: Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft OneNote Microsoft Outlook Microsoft Access - [How to Do Something A](https://it.austincc.edu/how-to-do-something-a/) - GuidanceWhen you need to work from home, follow the steps below to help you stay connected to your peers and be productive away from campus. Step 1If you have not done it yet, you must configure Multi-Factor Authentication (MFA) to access these applications. To configure it while accessing the application, see instructions here. To learn - [DEPARTMENTS](https://it.austincc.edu/departments/) - Inspired By Excellence & Innovation We offer a wide range of high quality information technology and services. Project Management Office Project Managers & Program Managers Technology Support Services Deskside Support, Client Services, Application Support Shared Services Enterprise Architecture, Technical Business Analysis, Technical Training Information Security Cyber security, threat detection, spam, risk control, policies Physical Security - [HIPAA Definitions](https://it.austincc.edu/about/main-policies/hipaa/hipaa-definitions/) - Definitions The purpose of this glossary is to provide definitions of key terms that are frequently used when discussing the HIPAA rule, regulations, policies, and procedures. It is designed to help explain the terms used on this site, but is not intended to be a legal document. A | B | C | D | - [HIPAA Training Module](https://it.austincc.edu/about/main-policies/hipaa/training-module/) - Training Module The federal Health Insurance Portability and Accountability Act (HIPAA) is designed to ensure that all protected health information (PHI) be kept private and secure by all persons who handle, or have access to, that information. Therefore, all ACC students, faculty, and staff who come in contact with PHI as a part of - [Non-Health Science HIPAA](https://it.austincc.edu/about/main-policies/hipaa/non-health-science-hipaa/) - Non-Health Science HIPAA This checklist is for non-Health Science faculty and staff only. Health Science students, faculty and staff should follow the steps on this page. Step 1 View and study the HIPAA Presentation. It will be the basis for the Post-Test in Step 2. Step 2 Complete the HIPAA Post-Test and, if necessary, click - [Health Science HIPAA](https://it.austincc.edu/about/main-policies/hipaa/health-science-hipaa/) - Health Sciences HIPAA This checklist is for Health Sciences students, faculty and staff only. Non-Health Sciences faculty and staff should follow the steps on this page. Step 1 View and study the HIPAA Presentation. It will be the basis for the Post-Test in Step 2. Step 2 Complete the HIPAA Post-Test and print the - [HIPAA](https://it.austincc.edu/about/main-policies/hipaa/) - Health Insurance Portability and Accountability Act of 1996 (HIPAA) ATTENTION: HIPAA and the Texas Privacy Act have been updated. Please see this document for more information. The Health Insurance Portability and Accountability (HIPAA) Act of 1996 was originally enacted as part of the Social Security Act. The Department of Health and Human Services (HHS) is - [Key Requests](https://it.austincc.edu/departments/key-requests/) - All key requests are handled through the District Security Management Office. Please head to the Forms page of our website to find the appropriate forms. Once you’ve completed the key request form, please submit to your campus manager for additional approvals and processing. Home: Physical Security Forms Key Requests Resources Electronic Campus Security: Questions and Answers Contact - [LISTSERV: Questions & Answers](https://it.austincc.edu/listserv-questions-answers/) - GeneralWhat is a LISTSERV?Catherine Russell Suri2020-06-02T12:28:19-05:00What is a LISTSERV?LISTSERV is an email distribution list system that facilitates communication among groups of people. LISTSERV can be used to broadcast announcements and hold discussions. A LISTSERV is a single email list within a LISTSERV system. What types of LISTSERVs does ACC support?Catherine Russell Suri2020-06-02T12:29:09-05:00What types of LISTSERVs - [LISTSERV Information](https://it.austincc.edu/departments/employee-email/listserv-information/) - ACC Official Employee LISTSERV’s ACC maintains fifteen LISTSERV’s for communications with employees. Each campus has a list, each employee group has a list, and there is a list for all employees. ACC has employee Listservs to broadcast announcements by email to ACC employees. Authorized administrators, faculty and staff can send messages to the employee lists. - [Etiquette](https://it.austincc.edu/departments/employee-email/etiquette/) - The increase in the amount of people across the Internet that are using e mail has resulted in a new way of communicating, with emerging implications and results that a new user might not be aware of. This document contains some hints that will put you “in the know” and keep you out of what - [Setting up ACCmail for mobile devices](https://it.austincc.edu/departments/employee-email/setting-up-accmail-for-mobile-devices/) - Set up iPhones and iPads to Display Multiple Calendars How to set up Google Sync properly on an iPad or iPhone Select specific calendars to display Google Sync for your iPhone BlackBerry Google will NO LONGER support – BlackBerry setup for Google Apps November 22, 2011. BlackBerry users can continue to access Gmail through the mobile web - [Email Use Guidelines](https://it.austincc.edu/departments/employee-email/email-use-guidelines/) - The purpose of the Austin Community College’s electronic mail services is to advance and further the goals of the College as they are specified in the College’s charter. The intent of this policy is to ensure that all uses of the College’s electronic mail services are consistent with the mission of the College. To ensure - [Mojo Helpdesk](https://it.austincc.edu/departments/application-support/mojo-helpdesk/) - What is Mojo Helpdesk? Mojo Helpdesk is an application for customer support and internal task tracking where requests, whether they are internal or external, are centralized and assorted into a user-friendly web interface and then quickly assigned to helpdesk team agents for processing. All employees can submit tickets, those tickets can be assigned to the - [Accudemia page backup](https://it.austincc.edu/accudemia-page-backup/) - Accudemia – Academic Center Management Software Accudemia is a web-based academic center management system that allows for center check in/out, tracking visits, appointment management, academic early warning, and feedback collection. Customizations/Updates/Requests To see pending requests submitted to Accudemia from all institutions, visit Accudemia’s Uservoice. Recent customizations to ACC’s Accudemia domain can be found Here. Known Issues/Concerns 1. - [Electronic Access](https://it.austincc.edu/departments/electronic-access/) - Employee ID Information Upon employment, you should be issued an Employee ID card through the HR Department at Highland Business Center. In the case that it is lost or stolen, you can request a replacement. Badges should be visible at all times while on an ACC campus. ACC Employee ID cards can be programmed for - [Microsoft Office 365](https://it.austincc.edu/microsoft-office-365/) - What is Microsoft Office 365? Office 365 is an online, cloud-based, version of Microsoft Office. It does not need to be installed on your computer and you can use it from any computer. It includes all the Microsoft Office applications, such as: Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft OneNote Microsoft Outlook Microsoft Access Microsoft - [Available Services](https://it.austincc.edu/available-services/) - Services & Solutions (179) Services (88) Business Intelligence (14) Data Warehouse & Analytics (9) Database Management (5) Engineering & Operations (9) Network Engineering & Telecommunications (5) Systems Engineering (4) Information Security (5) IT Physical Security (4) Project Management Services (5) Shared Services (7) Enterprise Architecture (5) Solutions Delivery (31) Cloud Native DevOps (3) ERP Solutions - [Other Policies](https://it.austincc.edu/about/other-policies/) - Essential PoliciesPolicies and procedures are an essential component of any organization. Our policies and procedures ensure we are consistent in our values and mission. Administrative Rules Inventory Web Privacy Statement HIPAA FERPAMain Policies College Policies Information Security Cybersecurity - [Access Management Policy](https://it.austincc.edu/access-management-policy/) - To see information on access management and view the policy, Go here. Access Management PolicyPolicy File ManagementAdministrative Rules Directory Web Privacy Statement HIPAA Ferpa Acceptable Use of Information Resources Access Controls Policy Access Management Policy Best Practices for Telecommuting Securely Password Construction Standard - [Policies1](https://it.austincc.edu/policies1/) - QUESTIONS ABOUT A POLICIES? FIND OUT MORE .Talk to SomeoneEssential PoliciesOUR PEOPLE, PRACTICE AREAS & PUBLICATIONS College PoliciesInformation SecurityOther PoliciesAdministrative Rules Inventory Acceptable Use of Information Resources Best Practices for Telecommuting Securely Web Privacy Statement Access Controls Policy Password Construction Standard HIPAA Access Management Policy 2020 Tax Laws Ferpa Audit and Accountability Policy Speak to HR - [Access Controls Policy](https://it.austincc.edu/access-controls-policy/) - IT Campus Electronic Security Mission Statement The safety of students, faculty, staff and the security of physical assets of the Austin Community College District form the foundation of the Campus Electronic Security Office. Our mission is to provide a safe and secure learning/working environment for the students, staff, and visitors of Austin Community College, - [Ferpa](https://it.austincc.edu/ferpa/) - Family Educational Rights and Privacy Act (FERPA) Access to Student Records The Family Educational Rights and Privacy Act of 1974 (PL93-380), commonly referred to as FERPA, provides that all records pertaining to a student that are maintained by the college must be open to inspection by the student and may not be made available to - [Web Privacy Statement](https://it.austincc.edu/web-privacy-statement/) - Web Privacy Statement Austin Community College (ACC) is committed to ensuring the privacy of personal information. We do not actively share personal information gathered from our Web servers. However, because ACC is a public institution, some information collected from the ACC web site, including summary server log information, emails, and information collected from Web-based forms, - [Administrative Rules Inventory](https://it.austincc.edu/administrative-rules-inventory/) - Board Policy Group A Rules Important: To View Individual Rules click on the link below. Results to be provided include: 1.01.001 Degree & Certificate Designations 1.01.002 College Accessibility 1.01.003 Health Services 1.01.004 Prohibition of the Use of Alcoholic Beverages at ACC Student Life Sponsored Events 1.02.001 Student Criminal Background Checks 1.02.002 Academic Fresh Start 1.02.003 - [Training for Working Remotely alternate](https://it.austincc.edu/working-remotely/training-for-working-remotely-alternate/) - New Training! IT Property Move Information Gallery IT Property Move Information IT Property Move Information IT Service Center Update: For those working remotely who need to move equipment to their residence or an off-site locations, please complete the Off-Site […] Getting Started with Box Gallery Getting Started with Box Getting Started with BoxWhat is Box? - [Shared Services Vision](https://it.austincc.edu/departments/enterprise-architecture/shared-services-functional-area/) - Transitioning to a Shared Service ModelComing soon… Past-StateCurrent-StateFuture-State - [Project Management Office](https://it.austincc.edu/departments/enterprise-architecture/project-management-office/) - [Support Services](https://it.austincc.edu/departments/enterprise-architecture/support-services/) - [Hide my background during my video meeting when using WebEx](https://it.austincc.edu/i-want-to/hide-my-background-during-my-video-meeting-when-using-webex/) - iOS and Android mobile devices only! During a meeting, you can blur your background or set a virtual background so that meeting participants can stay focused on you. When you change your background, you remain in focus while your surroundings are altered. During the meeting, tap Video and then tap Virtual Background. Choose to: Blur - [Shared Services Menu](https://it.austincc.edu/shared-services-menu/) - Make a RequestTech RequestArchitecture RequestIT Change RequestIT Training RequestContact ITHave Someone Contact YouClick Submit a Ticket. A Service Desk staff member will contact you shortly. Emailit_shared_services@austincc.edu - [Cards](https://it.austincc.edu/cards/) - About IT Shared ServicesIT Shared Services is a division of the Information Technology Department that is responsible for the IT functions that are shared across the entire IT department. These functions are generally aimed at supporting and facilitating the work of the Information Technology department by providing strategy, analysis, training and organization. Within the IT - [SHARED SERVICES bkp](https://it.austincc.edu/shared-services-bkp/) - Shared Services IT Shared Services is division of the Information Technology Department responsible for IT functions shared across entire IT department. IT Shared Services is a division of the Information Technology Department that is responsible for the IT functions that are shared across the entire IT department. These functions are generally aimed at supporting and - [Videos](https://it.austincc.edu/videos/) - Cybersecurity Best Practices Gallery Cybersecurity Best Practices Cybersecurity Best Practices Strong Passwords ERROR: [PASSWORD TOO WEAK!!!!] Weak Passwords are the most common way online criminals access accounts. Strengthen passwords with Three Simple Tips: Make them long - At least 16 characters, the longer the stronger ! Make them random - Use random strings of letters - [Remote Working: Setting Yourself and Your Teams Up for Success](https://it.austincc.edu/remote-working-setting-yourself-and-your-teams-up-for-success/) - Remote Working: Setting Yourself and Your Teams Up for Success Important: To access this training, you must have a LinkedIn Learning account. Learn how to request an account here. A playlist of LindedIn Learning videos compiled by Vanessa Media Flores in Professional Development. Courses include: Working Remotely Time Management: Working from Home productivity Tips: Finding - [Account & Access](https://it.austincc.edu/account-access/) ## Products - [New Hire Guide: Getting Started](https://it.austincc.edu/product/new-hires/) - Welcome to ACC! Please follow these instructions to complete setup for your ACCeID and email account. Step 1: Activate your ACCeID. Then wait 24 hours. Step 2: Activate your ACCmail account. Step 3: After activation checklist: Make note of your email address Make note of your ACCeID Save IT’s tech support number in your cell phone: 512-223-TECH(8324) - [New Employee Checklist for Managers](https://it.austincc.edu/product/new-employee-checklist/) - New Employee Checklist for Managers Follow these steps to get ready for your new hire. 1. Complete the hiring process with HR (FTE). For contractors only, complete the Courtesy Account Form. 2. Request access, hardware, peripherals, and other technologies. Submit a Domain Request. Review the IT Standards List. Submit the appropriate technology request form. 3. Request space, furniture, and - [Okta](https://it.austincc.edu/product/okta/) - What is Okta? Okta is ACC’s cloud-based identity and access management service for Multi-Factor Authentication (MFA) that connects apps, logins, and devices into a single digital platform. Okta is the foundation for secure connections between people and technology. Multi-Factor Authentication (MFA) is an additional layer of authentication to provide better security to critical ACC Services - [Abnormal AI (formerly Abnormal Security)](https://it.austincc.edu/product/cisco-email-security/) - [Domain Request](https://it.austincc.edu/product/domain-request/) - ACC Domain Account Logging onto the ACC domain provides a secure computing environment for the user to access network resources shared with other employees and departments. Being on the domain allows you to: Log on to most computers that are not located in the Library or computer labs. Instantly gain access to secured department and - [Salesforce](https://it.austincc.edu/product/salesforce/) - Salesforce Salesforce is a secure, dynamic ecosystem of software programs working together to improve the experience for our applicants and students and driving efficiency at ACC. Current applications in Salesforce include: ACC New Student Application ACCess Internships/Learning by Doing (must be an active student) Bats2Cats Transfer Application: Launches Fall 2024 HS StARS (formerly CATEMA): Launches Fall - [ACCeID](https://it.austincc.edu/product/acceid/) - Find & Activate Your ACCeID Your ACCeID is a unique number that begins with the first letter of your first name followed by your seven-digit ACC ID number that appears on your ACC ID card. You will need your ACCeID and password to log in to Self-Service and other ACC online services. First-time users Find - [Remote Access VPN](https://it.austincc.edu/product/remote-access-vpn/) - Virtual Private Network (VPN) Connection This connection allows you to access network resources as if you were on the network. Access My Shared Drive(s) (e.g. S:\, U:\, etc) If you have network shares on your ACC workstation that you need while working remotely, you will need either: an ACC Virtual Desktop, or an ACC VPN - [Wireless Support](https://it.austincc.edu/product/wireless-support/) - Wifi Austin Community College provides access to the internet via the wireless network (ACC-Secure) to all faculty and staff. This process is intended for all ACC laptops and personal mobile devices and any other device that will need internet access via ACC’s Wi-Fi. All devices need to be registered to access the ACC-Secure connection. To - [Phone/Voicemail](https://it.austincc.edu/product/phone-voicemail/) - Phone and Voicemail Systems IT administers phone and voicemail functionality for the college. You can find manuals for our systems here: ACC-VoiceMail-Instructions Cisco 8811 Quick Start Guide Check Your ACC Desk Phone Voicemail To access your work voicemail, you need your voicemail password. If you have never set up your voicemail, your default password will - [Data Tools](https://it.austincc.edu/product/data-tools/) - Data Tools & Analytics ACC offers a variety of business intelligence and data services: Report Production Our team will collaborate with you to produce reports based on your data. KBRs & KPIs Our dedicated analysts can help your team make strategic decisions that improve outcomes for you and the community you serve by using data - [Technology Requests](https://it.austincc.edu/product/technology-requests/) - Technology Requests IT can help guide you through the processes for procuring technologies, whether it’s hardware, software, or other technology needs. Please plan ahead: Requests are reviewed the Monday after submissions and responses will be sent within 5-7 business days after review. Fulfillment of requests can take a month or more. Hardware Do you have - [ACCmail](https://it.austincc.edu/product/accmail/) - ACCmail First Time Activation Instructions If you haven’t already done so, you will need to obtain and activate your ACCeID and password. You will need these to activate your ACCmail account. Visit the ACCmail Account Management Area. Input your ACCeID and password where indicated. Click Login. Confirm your ACCmail account in the window. Click Submit. You will - [Printers](https://it.austincc.edu/product/printers/) - Printing at ACC ACC IT does not manage printers. Printers are managed by RICOH, our equipment contractor. ACC IT can help you with basic connection troubleshooting, but please reach out to RICOH with any printer questions. You can reach the RICOH representative at 512-223-7306 or email accricoh@gmail.com. To request the purchase of a printer, fill out this - [Google Workspace](https://it.austincc.edu/product/google-workspace/) - What is it? ACC uses Google Workspace (formerly G Suite for Education or Google Apps). Google Workspace is a suite of online software applications that allows ACC students, faculty, and staff to share information and ideas using Google’s communication, collaboration and publishing tools. Students, faculty, and staff can create and share documents, spreadsheets and calendar events, as - [System Support](https://it.austincc.edu/product/system-support/) - PRTG Monitoring OpenManage Essentials Oracle Directory Server Enterprise Edition Microsoft Active Directory Nessus (Security Center) Oracle Waveset Ricoh Infoprint Manager Faronics Deep Freeze VPN Access Webex - [Regroup](https://it.austincc.edu/product/regroup/) - What is Regroup? Regroup is a mass email communication tool used to reach target and automated groups based on major, campus, or other factors identified in our ERP. Regroup particularly addresses official, announcement-only, ACCmail communication to ACC students, faculty, and staff. Regroup groups are managed by IT. Please use the Guidelines for Email Marketing when completing the Regroup - [Communicator Soft Phone](https://it.austincc.edu/product/communicatorsoftphone/) - What is the Communicator Soft Phone? This is a soft phone app, or a software program from SinglePointGlobal that works just like your office desk phone would and is directly installed . SinglePointGlobal (SPG) is the provider that manages ACC Call Center Infrastructure. The ACC IT Telecomm team provides end user support for the software. - [Dell Wireless Keyboard and Mouse](https://it.austincc.edu/product/dell-wireless-keyboard-and-mouse/) - [Zoom](https://it.austincc.edu/product/zoom/) - [13-inch MacBook Air Z0YJ](https://it.austincc.edu/product/13-inch-macbook-air-z0yj/) - Retina display with True Tone 1.6GHz dual-core 10th-generation Intel Core i5 processor with Turbo Boost up to 3.5GHz 16GB Memory 256GB Solid State Drive Accessory Kit Magic Mouse 2 $71 Magic Keyboard $89 Dell 24" Monitor $176 Belkin USB-C to Gigabit Ethernet Adapter $28 Dock $120 JAMF License $18/yr MB Air $1,179 - [16-inch MacBook Pro Z0XZ](https://it.austincc.edu/product/16-inch-macbook-pro-z0xz/) - 2.6 GHz 6-core 9th-generation Intel Core i7 processor with Turbo Boost up to 4.5GHz Radeon Pro 5300M with 4GB of GDDR6 memory 32GB Memory 512GB Solid State Drive Magic Mouse 2 $71 Magic Keyboard $89 Dell 24" Monitor $176 Belkin USB-C to Gigabit Ethernet Adapter $28 Dock $120 JAMF License $18/yr MB Pro $2,545 - [16-inch MacBook Pro Z0XZ](https://it.austincc.edu/product/16-inch-macbook-pro-z0xz-a-la-carte/) - 2.6 GHz 6-core 9th-generation Intel Core i7 processor with Turbo Boost up to 4.5GHz Radeon Pro 5300M with 4GB of GDDR6 memory 32GB Memory 512GB Solid State Drive JAMF License $18/yr MacBook Pro $2,545 - [Accessories](https://it.austincc.edu/product/accessories/) - [Webcams](https://it.austincc.edu/product/webcams/) - [Wireless Headsets](https://it.austincc.edu/product/wireless-headsets/) - [Corded Headsets - Over 2 Ears](https://it.austincc.edu/product/corded-headsets-over-2-ears/) - [Corded Headsets - Over 1 Ear](https://it.austincc.edu/product/corded-headsets-over-1-ear/) - [Dell 24" Monitor](https://it.austincc.edu/product/dell-24-monitor/) - [Dell Dock for Windows](https://it.austincc.edu/product/dell-dock-for-windows/) - [Magic Keyboard](https://it.austincc.edu/product/magic-keyboard/) - [Magic Mouse 2](https://it.austincc.edu/product/magic-mouse-2/) - [CalDigit Thunderbolt 3 Mini Dock](https://it.austincc.edu/product/caldigit-thunderbolt-3-mini-dock/) - [13-inch MacBook Air Z0YJ](https://it.austincc.edu/product/13-inch-macbook-air-z0yj-a-la-carte/) - Retina display with True Tone 1.6GHz dual-core 10th-generation Intel Core i5 processor with Turbo Boost up to 3.5GHz 16GB Memory 256GB Solid State Drive Accessory Kit JAMF License $18/yr MacBook Air $1,179 - [21.5-inch iMac with Retina 4K Display Z0VY](https://it.austincc.edu/product/21-5-inch-imac-with-retina-4k-display-z0vy/) - 3.0GHz 6-core 8th-generation Intel Core i5 processor. Turbo Boost up to 4.1GHz Radeon Pro 560X with 4GB GDDR5 memory 16GB 2666MHz DDR4 memory 256GB Solid State Drive JAMF License $18/yr iMac $1,655 - [Dell Latitude Augusta 7210 2-in-1 XCTO Detachable](https://it.austincc.edu/product/dell-latitude-augusta-7210-2-in-1-xcto-detachable-a-la-carte/) - i5 CPU 16GB Memory 128GB Solid State Drive 12.3” Screen Size 1920 x 1280 Screen Resolution - [Dell Vostro 5590 15 Inch](https://it.austincc.edu/product/dell-vostro-5590-15-inch-a-la-cart/) - i5 CPU 16GB Memory 256GB Solid State Drive 15.6” Screen Size 1920 x 1280 Screen Resolution Dell Vostro 5590 $1,692.97 - [Dell Latitude 7410 2-in-1](https://it.austincc.edu/product/dell-latitude-7410-2-in-1-a-la-carte/) - i5 CPU 16GB Memory 128GB Solid State Drive 14” Screen Size 1920 x 1080 Screen Resolution - [Dell Precision 5540](https://it.austincc.edu/product/dell-precision-5540-a-la-carte/) - i7 CPU 32GB Memory 512GB Solid State Drive 15.6” Screen Size i7 CPU 32GB Memory 512GB Solid State Drive 15.6” Screen Size 3840 x 2160 Screen Resolution - [Dell Latitude 5410 XCTO](https://it.austincc.edu/product/dell-latitude-5410-a-la-carte/) - i5 CPU 16GB Memory 128GB Solid State Drive 14” Screen Size 1366 x 768 Screen Resolution - [Dell Optiplex 3070](https://it.austincc.edu/product/dell-optiplex-3070-a-la-carte/) - i3 CPU 16 GB Memory Dell Optical Mouse Dell Wired Keyboard Dell All-in-One Stand $74 Dell 24" Monitor $176 WS1 License $18/yr Optiplex 3070 $705 - [Dell Latitude Augusta 7210 2-in-1 XCTO Detachable](https://it.austincc.edu/product/dell-latitude-augusta-7210-2-in-1-xcto-detachable/) - i5 CPU 16GB Memory 128GB Solid State Drive 12.3” Screen Size 1920 x 1280 Screen Resolution Keyboard for Dell Latitude Dell Wireless Mouse Dell Wireless Keyboard $32 Dell Dock $180 Dell 24" Monitor $168.47 WS1 License $18/yr Latitude 7210 with Keyboard $1,256 - [Dell Latitude 7410 2-in-1](https://it.austincc.edu/product/dell-latitude-7410-2-in-1/) - i5 CPU 168GB Memory 128GB Solid State Drive 14” Screen Size 1920 x 1080 Screen Resolution Dell Wireless Mouse Dell Wireless Keyboard $32 Dell Dock $180 Dell 24" Monitor $168.47 WS1 License $18/yr Latitude 7410 $1,629 - [Dell Precision 5540](https://it.austincc.edu/product/dell-precision-5540/) - i7 CPU 32GB Memory 512GB Solid State Drive 15.6” Screen Size 3840 x 2160 Screen Resolution Dell Wireless Mouse Dell Wireless Keyboard $32 Dell Dock $180 Dell 24" Monitor $168.47 WS1 License $18/yr Precision 5540 $1,914 - [Dell Vostro 5590 15 Inch](https://it.austincc.edu/product/dell-vostro-5590-15/) - i5 CPU 16GB Memory 256GB Solid State Drive 15.6” Screen Size 1920 x 1280 Screen Resolution Dell Wireless Keyboard $32 Dell D3100 Dock $146 Dell 24" Monitor $168.47 WS1 License $18/yr Dell Vostro 5590 $1692.97 - [Dell Latitude 5410 XCTO](https://it.austincc.edu/product/dell-latitude-5410-xcto/) - i5 CPU 16GB Memory 128GB Solid State Drive 14” Screen Size 1366 x 768 Screen Resolution Dell Wireless Mouse Dell Wireless Keyboard $32 Dell Dock $180 Dell 24" Monitor $168.47 WS1 License $18/yr Latitude 5410 $943 - [Dell Optiplex 3070](https://it.austincc.edu/product/dell-optiplex-3070/) - i3 CPU 16 GB Memory Dell Optical Mouse Dell Wired Keyboard Dell All-in-One Stand $74 Dell 24" Monitor $176 WS1 License $18/yr Optiplex 3070 $705 - [SysCloud](https://it.austincc.edu/product/syscloud/) - What is SysCloud? SysCloud automatically backs up and restores your cloud data to make sure user errors, malware, and ransomware don’t derail your business. Who uses SysCloud? Anyone needing backup management and storage. - [PRTG Network Monitor](https://it.austincc.edu/product/prtg-network-monitor/) - What is PRTG Network Monitor? PRTG Network Monitor is an agentless network monitoring software from Paessler AG. PRTG Network Monitor can monitor and classify system conditions like bandwidth usage or uptime and collect statistics from miscellaneous hosts as switches, routers, servers and other devices and applications - [EngagePHD](https://it.austincc.edu/product/engagephd/) - What is EngagePHD? EngagePHD is a cloud-based digital signage software that allows users to manage digital content. - [Academic Testing](https://it.austincc.edu/product/academic-testing/) - What is Academic Testing? Academic testing provides online test management solutions for schools. Who uses Academic Testing? ACC uses academic testing for exam software. How does it work? The entire test management cycle is managed with one online test management system. Assessments can be made quickly and efficiently. - [Data Science & AI](https://it.austincc.edu/product/data-science-ai/) - Data Science involves applying pre-processing, analysis, visualization and prediction. AI is the implementation of a predictive model to forecast future events. - [360° Stay Safe](https://it.austincc.edu/product/360-stay-safe/) - What is 360° Stay Safe? 360° Stay Safe is an online training platform that provides a comprehensive source of personal safety information for students, faculty, and staff within higher education focused on improving the safety and compliance of college campuses. Who uses 360° Stay Safe? Compliance and Training - [Titanium](https://it.austincc.edu/product/titanium/) - What is Titanium Schedule? Titanium Schedule is an electronic medical records (EMR) system designed specifically for university and college counseling centers. - [SignalVine](https://it.austincc.edu/product/signalvine/) - What is Signal Vine? Signal Vine is an effective text messaging platform that uses Blended Messaging® to reach students where they operate most while incorporating the benefits of AI to save staff time. By nudging students, alumni, and staff with personal messages on key deadlines, appointments, and offers of support, administrators can improve engagement and - [Qualtrics](https://it.austincc.edu/product/qualtrics/) - What is Qualtrics? Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insights in one place. Who uses Qualtrics? Our Office of Institutional Effectiveness & Accountability uses Qualtrics for quantifying data. How does it work? In order to access Qualtrics, an employee will have to submit a Technology Support - [Envoy](https://it.austincc.edu/product/envoy/) - What is Envoy? Envoy is a visitor sign software that uses an application for iPad to welcome in guests and manage their visit. Included is a mobile application for iOS and Android called Envoy Passport. Who uses Envoy? Only ACC SVC employees at this time. - [TABE NOW Casas](https://it.austincc.edu/product/tabe-now-casas/) - What is TABE? TABE is a placement test (Test of Adult Basic Education) and used to give them a good idea of what level of academic challenge students are ready to face. - [Knowbe4](https://it.austincc.edu/product/knowbe4/) - What is Knowbe4? KnowBe4 is an integrated platform for security awareness training. Who uses Knowbe4? Staff and Faculty - [ID Works Identification Software](https://it.austincc.edu/product/id-works-identification-software/) - What is ID Works? Badging software for professional ID programs. Allows users to create card and report designs, production forms and databases. - [Cloudlock](https://it.austincc.edu/product/cloudlock/) - What is Cloudlock? Cloudlock is a cloud-native cloud access security broker (CASB) that helps users move to the cloud safely, combatting data breaches while meeting compliance regulations. - [Gartner](https://it.austincc.edu/product/gartner/) - What is Gartner? Gartner, is a global research and advisory firm providing information, advice, and tools for leaders in IT, finance, HR, customer service and support, communications, legal and compliance, marketing, sales, and supply chain functions. - [Total Channel](https://it.austincc.edu/product/total-channel/) - What is Total Channel? Total Channel offers a complete line-up of training products to ensure that every system has the right team in place with the right training. - [Mediasite](https://it.austincc.edu/product/mediasite/) - What is MediaSite? MediaSite is a desktop (slideshow and screencast) capture, video editing and streaming product created by the Sonic Foundry company. MediaSite allows users to record audio, video, and screen content for lecture, course content, presentation and more. - [Mathematica](https://it.austincc.edu/product/mathematica/) - What is Mathematica? Mathematica is a modern symbolic mathematical computation program covering most areas of scientific, engineering and mathematical computing — including neural networks, machine learning, image processing, geometry, data science, visualizations, and others. Mathematica was conceived by Stephen Wolfram and is developed by Wolfram Research of Champaign, Illinois. Who uses Mathematica? Students and faculty - [Informer5](https://it.austincc.edu/product/informer5/) - What is Informer5? Informer 5 is a web-based business intelligence platform that enables users to use accurate reporting by accessing, blending and cleansing different data sources within a single, governed platform that provides a consistent source of truth. - [Upgrade SQL Server to New Version](https://it.austincc.edu/product/upgrade-sql-server-to-new-version/) - Migrate and upgrade SQL instances to a new version from time to time. - [AssetWorks](https://it.austincc.edu/product/assetworks/) - What is AssetWorks? AssetWorks is a platform that consists of asset management services and software solutions used to track assets throughout its entire life cycle. - [Standard IT Systems & Peripherals](https://it.austincc.edu/product/standard-it-systems-peripherals/) - [Telephone Services](https://it.austincc.edu/product/telephone-services/) - [Request Technologies](https://it.austincc.edu/product/request-technologies/) - [Ellucian Colleague UI5](https://it.austincc.edu/product/ellucian-colleague-ui5/) - [Forms](https://it.austincc.edu/product/forms/) - Technical Support Services Technical Support Services Request Request Media Help Applications Support (3rd Party) Request Applications Development Request Audio & Video Installation Request Form Multimedia Event Request Form Project Initiation Request (PIR) Accudemia Access Request Form Security Incident Report Form Request Technology Solutions Request Technologies Forms ACCmail Courtesy/Contract Account Form ACCmail Delegation Request ACCmail Name Change - [ACCmail Activation & Login Assistance](https://it.austincc.edu/product/accmail-activation-login-assistance/) - [Ellucian Colleague Login Request Form](https://it.austincc.edu/product/ellucian-colleague-login-request-form/) - [Service Desk Escalation/Break-Fix](https://it.austincc.edu/product/service-desk-escalation-break-fix/) - What is Service Desk Escalation/Break-Fix? We provide on-site break/fix and troubleshooting for other issues such as printing and/or network resource access. We provide escalation support for issues that can not be resolved by the Service Desk. We will work with other IT areas to help resolve issues as needed. - [Hardware Lifecycle Management](https://it.austincc.edu/product/hardware-lifecycle-management/) - What is Hardware Lifecycle Management? We coordinate with departments to replace equipment as needed when hardware reaches end of life. We also setup up new equipment as needed for new faculty and staff as part of their onboarding with the College. - [IT Standard Equipment](https://it.austincc.edu/product/it-standard-equipment/) - ACC IT has designated the following systems as standard to fulfill the computing needs of students, faculty and staff. We work with departments to update our standards to meet the demands of faculty and staff computing needs. - [SQL Server Performance Tuning](https://it.austincc.edu/product/sql-server-performance-tuning/) - Monitoring SQL Server activities provide ongoing evaluation of the database performance, detecting slow queries and improving database performance to ensure applications get up and run as fast as possible. - [Full Fill Developers](https://it.austincc.edu/product/full-fill-developers/) - Promote new or update or change of databases, tables and programs from development to production environment. - [Access Administration](https://it.austincc.edu/product/access-administration/) - Ensure policies and procedures pertaining to management use of the databases, security, proper usage, and access to users/employees. - [Database Administration](https://it.austincc.edu/product/database-administration/) - What is Database Administration? Provide the administrative tasks for implementation, configuration, maintenance, performance, backup, and recovery for the instances databases running at levels necessary to support ACC Web Application, ERP Application, and Third-Party Application. This includes troubleshooting and root cause analysis. - [VoiceThread](https://it.austincc.edu/product/voicethread/) - What is VoiceThread? VoiceThread is an asynchronous learning tool that allows faculty and students to upload, share and discuss documents, presentations, images, audio files and videos. - [Blackboard Outcomes Assessment](https://it.austincc.edu/product/blackboard-outcomes-assessment/) - What is Blackboard Outcomes Assessment? Outcomes assessment extracts direct evidence of student learning from Blackboard Learn courses. By collecting student-submitted assignments from existing courses and facilitating a rubric-based secondary evaluation of them, ACC can demonstrate the achievement of learning outcomes to accrediting bodies. - [System Integrations and Third-Party Services](https://it.austincc.edu/product/system-integrations-and-third-party-services/) - What is System Integrations and Third-Party Services? LMS Services also provides integration support to many third-party products and services within the LMS. These integrations range from open educational resources to publisher integrations including McGraw Hill, Pearson, Cengage, Wiley, Norton and more. - [Blackboard Analytics](https://it.austincc.edu/product/blackboard-analytics/) - What is Blackboard Analytics? Blackboard Analytics provides analytical reports and data based on information in the LMS and SIS. These reports and dashboards provide data to support a comprehensive, integrated, and evidence-based approach to teaching, learning and student success. - [Blackboard Ally](https://it.austincc.edu/product/blackboard-ally/) - What is Blackboard Ally? Blackboard Ally is an accessibility product integrated into Blackboard Learn. It provides an accessibility rating for each content item uploaded to courses, which presents instructors with a visual representation of the overall accessibility of their course. In addition, Ally automatically provides alternative formats of course materials including electronic braille, audio, epub, - [Qwickly Attendance](https://it.austincc.edu/product/qwickly-attendance/) - What is Qwickly Attendance? Qwickly Attendance provides each course with a flexible, accessible and mobile-friendly solution for tracking attendance within the learning management system. - [Blackboard Collaborate](https://it.austincc.edu/product/blackboard-collaborate/) - What is Blackboard Collaborate? Blackboard Collaborate provides each Blackboard Learn course site with built-in web conferencing capability to support collaborative and synchronous learning objectives. - [EesySoft](https://it.austincc.edu/product/eesysoft/) - What is EesySoft? EesySoft embeds a support and reporting tool within Blackboard Learn. It provides users with self-help content in an on-demand fashion. - [Blackboard Learn](https://it.austincc.edu/product/blackboard-learn/) - What is Blackboard Learn? Blackboard Learn is the primary Learning Management System (LMS) used for online, hybrid, and web-enhanced courses at ACC. - [ERP Administration](https://it.austincc.edu/product/erp-administration/) - What is ERP Administration? Colleague administration and analysis of business needs/issues. - [Access Management](https://it.austincc.edu/product/access-management/) - What is Access Management? Establish Colleague access for new and current employees. - [Custom Programming](https://it.austincc.edu/product/custom-programming/) - What is Custom Programming? Custom programming for Student, Finance, and HR ERP modules. - [IT Operations](https://it.austincc.edu/product/it-operations/) - What is IT Operations? Assistance with day-to-day business operations, file transfers, and print services. - [Enrollment Insights](https://it.austincc.edu/product/enrollment-insights/) - [Student Campaign Management](https://it.austincc.edu/product/student-campaign-management/) - [Student Enrollment & Admissions](https://it.austincc.edu/product/student-enrollment-admissions/) - [Student Recruitment](https://it.austincc.edu/product/student-recruitment/) - [IT Technical Business Analysis](https://it.austincc.edu/product/it-technical-business-analysis/) - [Digital Transformation of Documents](https://it.austincc.edu/product/digital-transformation-of-documents/) - What are Digital Transformation of Documents? Digital Transformation of Documents help the College to automate complex business forms and approvals to increase operational efficiency and customer satisfaction. - [Application Integration Services for Commercial Off-The-Shelf (COTS) Product](https://it.austincc.edu/product/application-integration-services-for-commercial-off-the-shelf-cots-product/) - What are Integration Services? Integration services provided for purchased software using the ACC Data Hub. Custom solutions are developed to bridge any processing gaps. - [Consulting Services](https://it.austincc.edu/product/consulting-services/) - What are Consulting Services? Contributions are at all levels of strategy, analysis, training and organization. Working with Project Managers, Product Owners, Business Analyst and end users to support and facilitate the delivery of solutions that bring value to the business organization. - [Virtualization](https://it.austincc.edu/product/virtualization/) - VMWARE Citrix XenApp (part of XenDesktop Enterprise software suite) VMware Horizon View VMWare Vcenter Server Standard VMWare vSphere ESXi Enterprise Plus AWS (Amazon Web Services) Shared Drives for IT - [Backup/Restores](https://it.austincc.edu/product/backup-restores/) - IBM Spectrum Protect (Tivoli Storage Manager) VEEAM Suite(Possible new BU Software) - [Storage](https://it.austincc.edu/product/storage/) - IBM Power HMC IBM PowerVM IBM Spectrum Virtualize (San Volume Controller) Brocade Fabric Manager Putty (for Storage Connections) Brocade Fiber Switches (for SAN) Brocade Zoning Procedure - [Adobe Creative Cloud](https://it.austincc.edu/product/adobe-creative-cloud/) - What is Adobe Creative Cloud? Adobe is a suite of applications and services used for graphic design, video editing, web developments, and photography including Photoshop, Illustrator, Premiere, and Dreamweaver. Who uses Adobe Creative Cloud? Adobe Creative Cloud is available to all faculty, staff, and students at varying price points, and at a discounted rate. How - [Respondus - Blackboard](https://it.austincc.edu/product/respondus-blackboard/) - Respondus is a tool used to create, manage, and print tests in Blackboard, ACC's primary Learning Management System (LMS). - [Blackboard](https://it.austincc.edu/product/blackboard/) - Blackboard Learn is the primary Learning Management System (LMS) used for online, hybrid, and web-enhanced courses at ACC. - [BrainFuse](https://it.austincc.edu/product/brainfuse/) - What is BrainFuse? Brainfuse is an online tutoring service. Who uses BrainFuse? Students and faculty How does it work? Brianfuse provides on-demand tutoring, self-study lessons, and practice tests for students and application training for staff. - [Case Management](https://it.austincc.edu/product/case-management/) - What is Case Management? Helping College to manage support interactions with faculty and staff across different channels, such as web and chat. - [Educational Cloud Applications](https://it.austincc.edu/product/educational-cloud-applications/) - What are Educational Cloud Applications? Helping College to collaborate and gain organization-wide efficiencies by streamlining key operations–from student success management to admissions and enrollment. - [Business Process Automation](https://it.austincc.edu/product/business-process-automation/) - What is Business Process Automation? Helping College to automate complex business processes and approvals to increase operational efficiency and customer satisfaction. - [Community Portals](https://it.austincc.edu/product/community-portals/) - What are Community Portals? Community Portal service helps to promote engagement through community portals by integrating every part of the internal process to interact with Students, Faculty, Staff and External Partners. - [Integration](https://it.austincc.edu/product/integration/) - What is Integration? Integration is keeping all systems connected and providing near real time data. - [Testing for Agile Development](https://it.austincc.edu/product/testing-for-agile-development/) - What is Testing for Agile Development? We are able to use special tools to control the execution of tests and compare the outcomes with predicted outcomes. - [Test Automation](https://it.austincc.edu/product/test-automation/) - What is Test Automation? We are able to use special tools to control the execution of tests and compare the outcomes with predicted outcomes. - [Application Testing Services](https://it.austincc.edu/product/application-testing-services/) - What are Application Testing Services? Through manual testing we are able to validate and verify the technical and functional behavior of applications. - [DOMO](https://it.austincc.edu/product/domo/) - Domo is a modern reporting analytics platform that allows ACC to be more data-driven organization that can set goals and reach them quickly. - [Ellucian Colleague](https://it.austincc.edu/product/ellucian-colleague/) - What is Ellucian Colleague (previously known as Datatel)? Higher Education ERP that allows users to: Manage the student lifecycle from admissions through graduation Automate the transcript request and enrollment verification process Centralize student information to facilitate better student experiences and operational efficiencies Monitor ongoing student academic and attendance indicators Access curriculum data in real time - [Google Apps for Education](https://it.austincc.edu/product/google-apps-for-education/) - ACC uses G Suite for Education (formerly Google Apps). G Suite for Education is a suite of online software applications that allows ACC students, faculty, and staff to share information and ideas using Google’s communication, collaboration and publishing tools. Students, faculty, and staff can create and share documents, spreadsheets and calendar events, as well as - [Accudemia](https://it.austincc.edu/product/accudemia/) - Academic Center Management Software Accudemia is a web-based academic center management system that allows for center check in/out, tracking visits, appointment management, academic early warning, and feedback collection. - [Asana](https://it.austincc.edu/product/asana/) - What is Asana? Asana is a web and mobile application designed to help teams organize, track, and manage their work. Who uses Asana? Anyone needing project management software. How does it work? Go here to request Asana software for your team projects. Login or sign up here. - [Architectural Services Product](https://it.austincc.edu/product/architectural-services/) - Get help with computer-aided design, manufacturing materials, and manufacturing processes. - [Project Management Services](https://it.austincc.edu/product/project-management-services/) - Provides project deliverables such as, Project Charter, Plans, Schedule, Budget, Status Reporting, Communication and facilitation - [Technical Training](https://it.austincc.edu/product/technical-training/) - [Design](https://it.austincc.edu/product/design/) - [Wireframing](https://it.austincc.edu/product/wireframing/) - [User Testing](https://it.austincc.edu/product/user-testing/) - [WebEx](https://it.austincc.edu/product/webex/) - What is Webex? Webex is the internal video conferencing app used in ACC. It is used for meetings, conference rooms, and communicating to external entities. It is a collaboration tool that allows users to present and share their screens to allow greater productivity. Who uses Webex? Our employees use Webex for meetings with people in - [Business Architecture](https://it.austincc.edu/product/business-architecture/) - [Application Architecture](https://it.austincc.edu/product/application-architecture/) - [Data Architecture](https://it.austincc.edu/product/data-architecture/) - [Technology Architecture](https://it.austincc.edu/product/technology-architecture/) - [Unified Communication](https://it.austincc.edu/product/unified-communication/) - Voice, video, and collaboration tools for computers and mobile devices. - [Wireless Network](https://it.austincc.edu/product/wireless-network/) - High-speed WiFi intranet and internet access for capable devices in Austin Community College campus buildings. - [Wired Network](https://it.austincc.edu/product/wired-network/) - High-speed intranet and internet access from Ethernet network ports in Austin Community College campus buildings. - [Flexible Data Integration](https://it.austincc.edu/product/flexible-data-integration/) - Our platform is supported by a data hub that allows us to warehouse data from multiple systems and deliver it in one easy-to-use place. - [KBRs & KPIs](https://it.austincc.edu/product/kbrs-kpis/) - Our dedicated analysts can help your team make strategic decisions that improve outcomes for you and the community you serve by using data to find areas for improvement and then measure success. - [Embedded Analytics](https://it.austincc.edu/product/embedded-analytics/) - [Mobile Analytics](https://it.austincc.edu/product/mobile-analytics/) - [Distributed Analytics](https://it.austincc.edu/product/distributed-analytics/) - [Real Time Data](https://it.austincc.edu/product/real-time-data/) - [Enhanced Visualizations](https://it.austincc.edu/product/enhanced-visualizations/) - [EMERGENCY PHONES](https://it.austincc.edu/product/emergency-phones/) - Provide students, faculty and staff a highly visible and easy to access emergency notification channel - [ACCESS CONTROL](https://it.austincc.edu/product/access-control/) - Controls authorized access to campuses, buildings, rooms and physical assets incorporating intrusion detection, alarms and lockdown capabilities to prevent unauthorized access - [VIDEO SURVEILLANCE](https://it.austincc.edu/product/video-surveillance/) - District wide use of video cameras to monitor behavior, activities or information for the purpose of influencing, managing and directing - [Data Protection](https://it.austincc.edu/product/data-protection/) - Data Protection Data evaluation and safeguarding. Securing data within identified applications, databases by data encryption, scrambling and masking. Discovery and protection of sensitive data in transit, in storage, and in backup. - [Privacy](https://it.austincc.edu/product/privacy/) - Privacy Provide oversight and direction for information security and privacy policies, and incident investigations, including incident management and determination of notification requirements. Serves as the College liaison with law enforcement and other outside authorities, who may need to be informed about an information security and privacy incident. - [Security Awareness & Training](https://it.austincc.edu/product/security-awareness-training/) - Security Awareness & Training Education on best practices for IT security development and compliance. - [Risk Management](https://it.austincc.edu/product/risk-management/) - Risk Management Campus-wide information security risk management program to evaluate threats and vulnerabilities and assure creation of appropriate remediation plans. This supports assessing security risk, creating and monitoring security plans, and aiding disaster recovery planning. - [Regulatory Compliance](https://it.austincc.edu/product/regulatory-compliance/) - Regulatory Compliance Provide support and direction for college security policies and practices to protect critical resources. Services and aid campuses with department security goals, privacy related laws, compliance requirements and contractual requirements. The ISO creates security policies and standards in compliance with TAC202 for approval by college leadership, and evaluate existing and emerging security-related laws, - [Service Desk](https://it.austincc.edu/product/service-desk/) - [Communication Bridge](https://it.austincc.edu/product/communication-bridge/) - PMO acts as a communication bridge between strategic planning and strategy execution. - [Project Deliverables](https://it.austincc.edu/product/project-deliverables/) - What is Project Deliverables? Provides project deliverables such as, Project Charter, Plans, Schedule, Budget, Status Reporting, Communication and facilitation - [Project Management](https://it.austincc.edu/product/project-management/) - What is Project Management? Provides project deliverables such as, Project Charter, Plans, Schedule, Budget, Status Reporting, Communication and facilitation - [Pearson Vue - Teacher Certification](https://it.austincc.edu/product/pearson-vue-teacher-certification/) - What is Pearson Vue – Teacher Certification? Who uses Pearson Vue – Teacher Certification? How does it work? - [One Logos](https://it.austincc.edu/product/one-logos/) - What is OneLogos? OneLogos offers local and national Financial Aid planning and matching services allowing students to build a customized plan to pay for school based on college choices, background and interests. - [Purple Briefcase](https://it.austincc.edu/product/purple-briefcase/) - What is Purple Briefcase? Purple Briefcase is a comprehensive career services management platform for career services professionals. Purple Briefcase allows users to manage office, relationships and students with one tool. - [O365](https://it.austincc.edu/product/o365/) - What is Office365? Office365 is a line of subscription software and services offered by Microsoft. The suite includes applications such as Microsoft Word, PowerPoint, Excel, and other Microsoft Office applications and services. Who uses Office365? Active ACC faculty and students. How does it work? Navigate to Microsoft Office365 for Education and sign in with your @austincc.edu email - [Maxient](https://it.austincc.edu/product/maxient/) - What is Maxient? Maxient is the software of choice for managing behavior records at colleges and universities across North America. Our centralized reporting and record keeping helps institutions connect the dots and prevent students from falling through the cracks. - [RAVE](https://it.austincc.edu/product/rave/) - What is Rave Alert? Rave Alert is the leading mass notification system enabling higher education institutions, organizations, schools and state and local governments to quickly and reliably send messages in just three clicks. - [Pearson VUE](https://it.austincc.edu/product/pearson-vue/) - What is Pearson VUE? Pearson VUE is an entity that conducts exams globally. Through the platform provided by Pearson VUE, candidates can not only give the exams electronically in testing centers but also sitting at their home via Deliver your exam :: Pearson VUE Online Proctoring mode. There are options on becoming Testing sites as - [TracDat](https://it.austincc.edu/product/tracdat/) - TracDat (Nuventive.Improve) To support the collection and analysis of assessment data, and to promote its use in developing action strategies, Austin Community College employs TracDat. This system streamlines the reporting of assessment plans and results - [TI-84 Calculator](https://it.austincc.edu/product/ti-84-calculator/) - What is TI-84? The TI-84 Plus is a graphing calculator made by Texas Instruments with features for storing, graphing, and analyzing functions. Who uses TI-84? Students and faculty in Math, Science, Business and Nursing. How does it work? - [Box](https://it.austincc.edu/product/box/) - What is Box? Box is a cloud content management and file sharing service for businesses. Official clients and apps are available for Windows, macOS, and several mobile platforms. Who uses Box? More info coming soon How does it work? More info coming soon - [Kivuto](https://it.austincc.edu/product/kivuto/) - What is Kivuto? Kivuto is a software distribution resource which offers free and academic-priced software to faculty, staff, and students. Kivuto is used as a way to distribute Adobe Creative Cloud for ACC. Who uses Kivuto? Kivuto is available to all faculty, staff, and students. How does it work? Login here. You will be prompted to - [SurveyMonkey](https://it.austincc.edu/product/surveymonkey/) - What is Survey Monkey? Survey Monkey is an industry leading survey tool that helps organizations around the world measure and understand feedback, easily share it across teams, and transform it into business intelligence that drives growth and innovation. Who uses Survey Monkey? All ACC Staff/Faculty have access How does it work? Login here For more - [BoldChat](https://it.austincc.edu/product/boldchat/) - What is BoldChat? BoldChat offers live communication software including chat, email management, and click to call tools to help organizations control customer interactions. Who use BoldChat? Students use BoldChat to interact with the Student Services Help Desk. How to use BoldChat? To start using BoldChat, please visit the ACC Students main page. Under Live Chat section, - [Mail Merge with Attachment Add-On in Google Sheets](https://it.austincc.edu/product/mail-merge-with-attachment-add-on-in-google-sheets/) - What can you do with Mail merge with Attachments? Mail Merge for Gmail lets you easily send personalized messages to one or more email recipients. You can write a single draft email in Gmail, specify the list of email recipients in a Google Spreadsheet and the Mail Merge program will send customized emails to all - [MOJO Helpdesk](https://it.austincc.edu/product/mojo-helpdesk/) - What is Mojo Helpdesk? Mojo Helpdesk is an application for customer support and internal task tracking where requests, whether they are internal or external, are centralized and assorted into a user-friendly web interface and then quickly assigned to helpdesk team agents for processing. All employees can submit tickets, those tickets can be assigned to the - [Calendly](https://it.austincc.edu/product/calendly/) - What is Calendly? Calendly is scheduling software that allows you to set availability preferences to be shared via a link allowing clients to choose a time that works best for them, then it’s automatically added to your calendar. - [Accuplacer](https://it.austincc.edu/product/accuplacer/) - [AD Astra](https://it.austincc.edu/product/ad-astra/) - [Aleks](https://it.austincc.edu/product/aleks/) - [CLEP](https://it.austincc.edu/product/clep/) - [Pearson Vue - GED](https://it.austincc.edu/product/pearson-vue-ged/) - [JAMF](https://it.austincc.edu/product/jamf/) - [Kurzweil 3000](https://it.austincc.edu/product/kurzweil-3000/) ## Events - [Business Seminar](https://it.austincc.edu/event/business-seminar/) - [Student Fund Raiser](https://it.austincc.edu/event/student-fund-raiser/) - [English Seminar](https://it.austincc.edu/event/english-seminar/) - Stories are powerful. - [Politics Seminar](https://it.austincc.edu/event/biology-seminar/) - Stories are powerful marketing tools It’s as ancient as we are List content. List event content. Event content listing. ## FAQs - [Contact IT](https://it.austincc.edu/faq-items/get-help/) - Click Submit a Ticket. A Service Desk staff member will contact you shortly. Emailacctech@austincc.edu Phone512-223-8324 HoursMonday – Thursday 7:00 a.m. – 7:00 p.m. Friday 7:00 a.m. – 6:00 p.m. Saturday 9:00 a.m. – 1:00 p.m. - [Is ACC Zoom integrated into ACC Blackboard?](https://it.austincc.edu/faq-items/is-acc-zoom-integrated-into-acc-blackboard/) - Yes, ACC Zoom is integrated into ACC Blackboard. On BlackBoard , Go to Syllabus and you can find the link to Zoom like the image below. - [Questions and Answers in Meeting Chat](https://it.austincc.edu/faq-items/questions-and-answers-in-meeting-chat/) - I realize this is a resource for faculty and staff. Is anything similar available for students? Possibly. It is being actively investigated. Where do we find this Remote Working site? It’s not appearing on the ACC site search. www.austincc.edu/remote Also, it is linked from the COVID website resources page: https://www.austincc.edu/coronavirus/resources Do you prefer for us - [Can I host multiple Zoom meetings concurrently?](https://it.austincc.edu/faq-items/can-i-host-multiple-zoom-meetings-concurrently/) - No, Zoom does not allow concurrent meetings. Having a separate Zoom account would allow you to run one Zoom meeting under that account and another under your ACC Zoom account. Alternatively, you could use Google Meet or Webex for one of the concurrent meetings. - [Can I schedule a Webinar?](https://it.austincc.edu/faq-items/can-i-schedule-a-webinar/) - No. The Webinar feature was not part of the ACC Zoom purchase. - [How can I tell if my paid account is an ACC enterprise account?](https://it.austincc.edu/faq-items/how-can-i-tell-if-my-paid-account-is-an-acc-enterprise-account/) - To determine the type of Zoom account you have, go to zoom.us/profile. An ACC enterprise account will be a Licensed User Type with your ACC email address in Sign-In Email and austincc.zoom.us in Personal Meeting ID. - [How much storage for recorded meetings do I get with an ACC Zoom account?](https://it.austincc.edu/faq-items/how-much-storage-for-recorded-meetings-do-i-get-with-an-acc-zoom-account/) - Recordings of Zoom meetings can be stored in the cloud or locally. You select the location when you start the recording. ACC Zoom accounts are limited to 0.5 GB of cloud storage per account and recordings are stored for 30 days. Local storage is limited by your local device. For more information on Zoom recordings, - [How do I know if I have a licensed account or not?](https://it.austincc.edu/faq-items/how-do-i-know-if-i-have-a-licensed-account-or-not/) - To determine the type of Zoom account you have, go to zoom.us/profile. User Types: Licensed: A licensed user is a paid account. Basic: A basic user is free account. Related: ZoomCatherine Russell Suri2020-08-28T10:06:58-05:00Related: Zoom Zoom Privacy and Security Adding Zoom Web Conferencing To A Meeting Signing In to your ACC Zoom account I already have - [Related: Zoom](https://it.austincc.edu/faq-items/related-zoom/) - Zoom Privacy and Security Adding Zoom Web Conferencing To A Meeting Signing In to your ACC Zoom account I already have a Zoom account Securing your Zoom meeting Getting started with Zoom - [What if my home PC doesn’t have the applications I need or isn’t sufficient to do my job?](https://it.austincc.edu/faq-items/what-if-my-home-pc-doesnt-have-the-applications-i-need-or-isnt-sufficient-to-do-my-job/) - Try an ACC Virtual Desktop. If it doesn’t have the applications you need, submit a request here to have the application add to the ACC Virtual Desktop image. - [Which ACC applications and services can I access from my home computer?](https://it.austincc.edu/faq-items/which-acc-applications-and-services-can-i-access-from-my-home-computer/) - Check out the ACC Virtual Workspace for direct access to most ACC applications and services that can be access from any remote computer. If you cannot find an application or server you need for your job, try an ACC Vitual Desktop. - [What do I need in order to get an employee ID?](https://it.austincc.edu/faq-items/what-do-i-need-in-order-to-get-an-employee-id/) - You may obtain your ACC Employee ID card through the Human Resources Department at Highland Business Center. Hours and contact information can be found at www.austincc.edu/offices/human-resources. - [New Tech Support FAQ](https://it.austincc.edu/faq-items/new-tech-support-faq/) - [I don’t remember the URL (link) to the ACC application. What do I do?](https://it.austincc.edu/faq-items/i-dont-remember-the-url-link-to-the-acc-application-what-do-i-do/) - Go to the ACC Virtual Workspace for links to ACC applications and services that you can access directly from any device with an internet connection. - [My computer is slow or is missing software I need. What can I do?](https://it.austincc.edu/faq-items/my-computer-is-slow-or-is-missing-software-i-need-what-can-i-do/) - Try an ACC Virtual Desktop. - [How can I see a list of all the subscribers on my LISTSERV?](https://it.austincc.edu/faq-items/how-can-i-see-a-list-of-all-the-subscribers-on-my-listserv/) - If you have an email signature turn it off. Address an email message to LISTSERV@listserv.austincc.edu Type a subject line that will remind you that you are checking list subscribers. In the body of the message type REVIEW listname replacing listname with the name of your LISTSERV. Send the message. You will get back a messages that - [How can I request a LISTSERV?](https://it.austincc.edu/faq-items/how-can-i-request-a-listserv/) - We are converting all departments emails and non-automated Listserv’s to Google Groups. You may use the group as an email account, group distribution, and/or discussion board. We recommend that you have two owners associated with your group. Please complete our Request Form HERE - [Who can help me with questions about a list?](https://it.austincc.edu/faq-items/who-can-help-me-with-questions-about-a-list/) - Except for the Official College LISTSERVs, the owner of the LISTSERV you subscribe to will answer your questions or help with problems using the LISTSERV. - [How can I post a message to a LISTSERV?](https://it.austincc.edu/faq-items/how-can-i-post-a-message-to-a-listserv/) - To post a message to a LISTSERV address an email to the individual LISTSERV you want to post the message to. For example, to post a message to a an ACC LISTSERV named COMMITTEELIST-L, address the message to COMMITTEELIST‑L@austincc.edu. Type the message you want to post in the email message body and send it. As - [How do I unsubscribe from an open LISTSERV?](https://it.austincc.edu/faq-items/how-do-i-unsubscribe-from-an-open-listserv/) - If you have an email signature turn it off. Address an email message to LISTSERV@listserv.austincc.edu Type a subject line that will remind you that you are checking for a subscriber. In the body of the message type SIGNOFF listname replacing listname with the name of the LISTSERV you want to subscribe to. Don’t put your email - [How do I subscribe to an open LISTSERV?](https://it.austincc.edu/faq-items/how-do-i-subscribe-to-an-open-listserv/) - If you have an email signature turn it off. Address an email message to LISTSERV@listserv.austincc.edu Type a subject line that will remind you that you are checking for a subscriber. In the body of the message type SUBSCRIBE listname firstname lastname replacing listname with the name of the LISTSERV you want to subscribe to, and first - [What's the difference between an open and a closed ACC LISTSERV?](https://it.austincc.edu/faq-items/whats-the-difference-between-an-open-and-a-closed-acc-listserv/) - Anyone may join an open listserv without an owner of the LISTSERV adding them or approving their subscription. Subscriptions to a closed LISTSERV are controlled by list owners. The LISTSERV owner must add new subscribers to the listserv. ACC’s announcement LISTSERVs are usually closed, and our discussion LISTSERVs are usually open. - [Who can help me with problems with the ACC Official Employee LISTSERVs?](https://it.austincc.edu/faq-items/who-can-help-me-with-problems-with-the-acc-official-employee-listservs/) - Employees are assigned to Official Employee LISTSERVs based on Human Resources Records. Contact Bobetta Burns, bburns@austincc.edu or 223-7571, in the Human Resources Records department if your Employee LISTSERV assignments aren’t correct. - [Who can help me with questions about managing my list?](https://it.austincc.edu/faq-items/who-can-help-me-with-questions-about-managing-my-list/) - LISTSERV owners should contact the Help Desk at helpdesk@austincc.edu or (512) 223.HELP (2223-4357). Briefly describe the question or problem. The Help Desk will assign a trouble ticket to a LISTSERV specialist who will contact you as soon as possible. - [How can I see how many subscribers are on my LISTSERV?](https://it.austincc.edu/faq-items/how-can-i-see-how-many-subscribers-are-on-my-listserv/) - If you have an email signature turn it off. Address an email message to LISTSERV@listserv.austincc.edu Type a subject line that will remind you that you are checking list subscribers. In the body of the message type REVIEW listname SHORT NOHEADER replacing listname with the name of your LISTSERV. Send the message. - [How can I see whether a certain person is on my LISTSERV?](https://it.austincc.edu/faq-items/how-can-i-see-whether-a-certain-person-is-on-my-listserv/) - If you have an email signature turn it off. Address an email message to LISTSERV@listserv.austincc.edu Type a subject line that will remind you that you are checking for a subscriber. In the body of the message type SCAN listname lastname replacing listname with the name of your LISTSERV and lastname with the last name of the - [How can I see who the owners and editors of my list are?](https://it.austincc.edu/faq-items/how-can-i-see-who-the-owners-and-editors-of-my-list-are/) - If you have an email signature turn it off. Address an email message to LISTSERV@listserv.austincc.edu Type a subject line that will remind you that you are checking list owners and editors. In the body of the message type REVIEW listname SHORT replacing listname with the name of your LISTSERV. Send the message. You will get back - [Can people subscribe themselves to LISTSERVs?](https://it.austincc.edu/faq-items/can-people-subscribe-themselves-to-listservs/) - Yes. The LISTSERV must be set up so that people can subscribe. If you would like to have your listserv set up so people can subscribe themselves contact the Help Desk at helpdesk@austincc.edu or 223-HELP (223-4357). Let them know that you need assistance with your LISTSERV and they will assign someone to set up a new LISTSERV - [How can I remove subscribers from my LISTSERV?](https://it.austincc.edu/faq-items/how-can-i-remove-subscribers-from-my-listserv/) - If you have an email signature turn it off. Address an email message to LISTSERV@listserv.austincc.edu Type a subject line that will remind you who you removed from the list. In the body of the message type QUIET DELETE listname username@xyz.com replacing listname with the name of your LISTSERV and username@xyz.com with the email address you want to delete. Send the - [How can I add subscribers to my LISTSERV?](https://it.austincc.edu/faq-items/how-can-i-add-subscribers-to-my-listserv/) - If you have an email signature turn it off. Address an email message to LISTSERV@listserv.austincc.edu Type a subject line that will remind you who you added to the list. In the body of the message type QUIET ADD listname username@xyz.com firstname lastname replacing listname with the name of your LISTSERV, username@xyz.com with the email address you want to add, first - [How does a LISTSERV owner manage a LISTSERV?](https://it.austincc.edu/faq-items/how-does-a-listserv-owner-manage-a-listserv/) - A LISTSERV is managed by sending commands to the LISTSERV system by email. An email message is addressed to LISTSERV@listserv.austincc.edu. A command to make LISTSERV do something like add a new subscriber to the list is typed in the email message. The message is sent, and the command is executed. All interaction with LISTSERV takes place - [Can I add or remove owners and editors of my LISTERV?](https://it.austincc.edu/faq-items/can-i-add-or-remove-owners-and-editors-of-my-listerv/) - The Information Technology department can add or remove LISTSERV owners and editors for you. A current owner of the LISTSERV must email a request to have owners or editors of the LISTSERV updated by submitting a Technical Support Services Request Form. The owner’s request must include the email address of the LISTSERV to be updated and - [What does a LISTSERV editor do?](https://it.austincc.edu/faq-items/what-does-a-listserv-editor-do/) - A LISTSERV editor can only post messages to a LISTSERV. Editors can’t manage list subscriptions. - [What does a LISTSERV owner do?](https://it.austincc.edu/faq-items/what-does-a-listserv-owner-do/) - LISTSERV owners manage their LISTSERV subscriptions and assist the subscribers to their lists with questions and problems. When a LISTSERV owner has a question or problem they can’t resolve on their own, the Help Desk they can contact ACC Tech Services at 512-223-8324 and they will assign someone in the Information Technology department to help. - [What types of LISTSERVs does ACC support?](https://it.austincc.edu/faq-items/what-types-of-listservs-does-acc-support/) - ACC supports LISTSERVs announcement and discussion LISTSERVs. Announcement LISTSERVs permit one way broadcasts to all the subscribers to a listserv. Only list owners or editors may post messages to an announcement LISTSERV. Discussion LISTSERVs allow all subscribers to the LISTSERV to post messages so they can use the LISTSERV as an email based discussion forum. - [What is a LISTSERV?](https://it.austincc.edu/faq-items/what-is-a-listserv/) - LISTSERV is an email distribution list system that facilitates communication among groups of people. LISTSERV can be used to broadcast announcements and hold discussions. A LISTSERV is a single email list within a LISTSERV system. - [I have problems with network connectivity. What do I do?](https://it.austincc.edu/faq-items/i-have-problems-with-network-connectivity-what-do-i-do/) - A. Is just your machine affected or are other machines around you also affected? If more than your machine is affected, a network switch, router or cable may be faulty. If just your machine is affected, please continue with step “B” B. (WIRED) Verify your network cable and adapter Ensure that your network cable is - [My system "hangs". What do I do?](https://it.austincc.edu/faq-items/my-system-hangs-what-do-i-do/) - A. Reboot the system Many problems can be cleared by a reboot. But when a system “hangs” repeatedly, it requires additional review. Try the steps that follow — they may help. C. Check for hardware conflicts Right-click on “My Computer” and select “Properties”. Select the “Hardware” tab and press the “Device Manager” button. Look for - [My PC runs sluggishly. What do I do?](https://it.austincc.edu/faq-items/my-pc-runs-sluggishly-what-do-i-do/) - Reboot A. If your computer has not been rebooted recently make sure to reboot it before following any of the steps below. Scan for malware B. Today, spyware and other malware is a big cause of many computer problems including a slow computer. Even if an antivirus scanner is installed on the computer we recommend - [My PC will not startup or boot. What do I do?](https://it.austincc.edu/faq-items/my-pc-will-not-startup-or-boot-what-do-i-do/) - A. Verify power is available and turned on: Perform the steps to check power B. Do you hear a series of multiple beeps (long/short) during startup and the system fails to start? A series of short and/or long tones (not a single tone) typically signifies a more serious system problem and requires decoding/analyzing of the - [How do I clear my web browser's cache, cookies, and history?](https://it.austincc.edu/faq-items/how-do-i-clear-my-web-browsers-cache-cookies-and-history/) - Chrome In the browser bar, enter: chrome://settings/clearBrowserData Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site and plug-in data).From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning - [No display. What do I do?](https://it.austincc.edu/faq-items/no-display-what-do-i-do/) - A. Verify your power cable connections: All cables should be securely connected and unfrayed/unbroken Report frayed/broken computer equipment cables to ACU by submitting a work request asking for replacements. B. Verify your monitor has power and is turned on: Most monitors have a lighted power switch. Many of these will display “GREEN” when all is well and - [No power. What do I do?](https://it.austincc.edu/faq-items/no-power-what-do-i-do/) - A. Verify your power cable connections: All cables should be securely connected and unfrayed/unbroken Report frayed/broken computer equipment cables to ACU by submitting a work request asking for replacements. B. Verify the operation of power strips, surge suppressors, and UPSes; Ensure all power strips, surge suppressors, and UPSes are turned on and can supply power. Do a - [What is the Supervisor’s role in the access control process?](https://it.austincc.edu/faq-items/what-is-the-supervisors-role-in-the-access-control-process/) - Supervisors are responsible for: Providing their approval Ensuring employees wear their badges visibly when on campus. Retrieving access card when an employee leaves ACC Contacting the Campus Electronic Security Office to disable an access card when an employee leaves ACC Addressing employee(s) regarding non compliance with Campus Electronic Security procedures or misuse of access card - [What should I do if I lose my employee ID?](https://it.austincc.edu/faq-items/what-should-i-do-if-i-lose-my-employee-id/) - Please report lost or stolen employee IDs as soon as you can. Report your missing employee ID to it_campus_electronic_security@austincc.edu for immediate deactivation and replacement. - [If I request access how do I know if I am approved? How will I know if access has been enabled?](https://it.austincc.edu/faq-items/if-i-request-access-how-do-i-know-if-i-am-approved-how-will-i-know-if-access-has-been-enabled/) - Once your application is approved, your employee ID will be programmed with the access for which you are approved. The Campus Electronic Security Office will send an email notification to you and your supervisor, once access has been activated. - [Is an employee ID and access card the same thing?](https://it.austincc.edu/faq-items/is-an-employee-id-and-access-card-the-same-thing/) - Yes, they are the same; however, access is not automatically granted. There is a separate process to obtain access. In order to request access, please complete the Electronic Access Control form which is campus specific. These forms can be found on our web page by clicking on the’ Forms’ link to the left. Once your - [How do I get an employee ID?](https://it.austincc.edu/faq-items/how-do-i-get-an-employee-id/) - Visit the HR offices at Highland Business Center to obtain an Employee ID. Campus Police and other specialized IDs are issued through the Campus Electronic Security Office. Please contact it_campus_electronic_security@austincc.edu to make an appointment. Hours: M-F, 8:00 a.m. – 4:30 p.m. - [Why do I need an employee identification card?](https://it.austincc.edu/faq-items/why-do-i-need-an-employee-identification-card/) - To enhance the level of safety and security on all campuses, ACC distributes Employee Identification Cards to all employees. Each identification card will have a photo of the employee on the front. The back of the ID will have an electronic strip with information containing the staff ID number, library bar code data, and the - [Related: VPN](https://it.austincc.edu/faq-items/related-vpn/) - Global Protect VPNHow to Select Which ACC Virtual Private Network (VPN) SoftwarePulse Secure VPN - [Related: MFA](https://it.austincc.edu/faq-items/other-mfa/) - Configuring MFA with OKTA: VideoMulti-Factor AuthenticationSetting up Multi-Factor Authentication When Accessing an Application: DocSetting up Multi-Factor Authentication with OKTA: Doc - [Related: Web Conferencing](https://it.austincc.edu/faq-items/other-web-conferencing/) - Adding Google Meets Web Conferencing To A MeetingAdding Web Conferencing To A MeetingAdding Webex Web Conferencing To A MeetingAdding Zoom Web Conferencing To A MeetingCreating an ACC WebEx Account: DocCreating an ACC WebEx Account: VideoGetting Started with Google WorkspaceGetting started with ZoomGoogle Meet Privacy and SecurityHide My Background During My Video Meeting When Using WebEx - [Related: ACC Phones](https://it.austincc.edu/faq-items/related-acc-phones/) - ACC SoftphonesCheck My ACC Desk Phone VoicemailForwarding Your ACC Desk Phone - [Related: Request Something](https://it.austincc.edu/faq-items/related-request-something/) - A More Powerful Work ComputerAccess to the Internet or a Faster Internet ConnectionSomething that is not listed hereTake My Office Monitor or Office Computer Home - [Related: Remote Technologies](https://it.austincc.edu/faq-items/related-remote-technologies/) - ACC Working Remotely Training: April 2Accessing an ACC Virtual DesktopAdding Google Meets Web Conferencing To A MeetingAdding Web Conferencing To A MeetingAdding Webex Web Conferencing To A MeetingAdding Zoom Web Conferencing To A MeetingCreate and share a document for signatureCreating an ACC WebEx Account: DocCreating an ACC WebEx Account: VideoGet Files on My Office ComputerGetting - [Related: Working Remotely](https://it.austincc.edu/faq-items/other-working-remotely/) - 10 Proven Tips for Productive Remote Work8 Tips to Make Working from Home Work for YouA Guide to Managing Your (Newly) Remote WorkersAdding Google Meets Web Conferencing To A MeetingAdding Zoom Web Conferencing To A MeetingEnsuring Your Wellbeing Doesn’t Suffer When Working RemotelyGetting Started with Google WorkspaceGuide to Working RemotelyHow to Actually Work… When You’re - [Related: Webex](https://it.austincc.edu/faq-items/other-webex/) - Adding Webex Web Conferencing To A MeetingCreating an ACC WebEx Account: DocCreating an ACC WebEx Account: VideoHide My Background During My Video Meeting When Using WebExHow To Add WebEx To a Meeting In Google Calendar: VideoWebex Privacy and SecurityWebEx Training from CiscoWebEx: Best Practices for Executive Assistants - [I forgot my ACCeID or password. What do I do?](https://it.austincc.edu/faq-items/i-forgot-my-acceid-or-password-what-do-i-do/) - Go to the ACCeID Manager. - [My Internet connection is slow. What can I do?](https://it.austincc.edu/faq-items/my-internet-connection-is-slow-what-can-i-do/) - First, test your Internet connect speed to confirm it is slow. Try speedtest.net. If your performance is lower than expected, contact your Internet Service Provider. - [As part of my work, I access a non-ACC website that requires a login. Why isn't my login username and password to the site stored in the login fields like it usually is?](https://it.austincc.edu/faq-items/as-part-of-my-work-i-access-a-non-acc-website-that-requires-a-login-why-isnt-my-login-username-and-password-to-the-site-stored-in-the-login-fields-like-it-usually-is-2/) - Your browser configurations (bookmarks, favorites, user ids, and password) are saved in the browsers. If you use Firefox or Edge at work, the browser configurations will only appear on your home PC if you enabled syncing in your browser at work. Chrome automatically syncs these configurations across PCs you use. With Chrome, once you log - [How do I get my email? My Calendar?](https://it.austincc.edu/faq-items/how-do-i-get-my-email-my-calendar/) - Go to gmail.com and log in with your ACC email address. This will then open the Log In to MyACC (Okta) screen where you log in with your ACCeID and password. - [How to Connect and Disconnect Pulse Secure](https://it.austincc.edu/faq-items/how-to-connect-and-disconnect-pulse-secure/) - [How to Configure Pulse Secure VPN](https://it.austincc.edu/faq-items/how-to-configure-pulse-secure-vpn/) - [How to Connect and Disconnect Pulse Secure for the Mac](https://it.austincc.edu/faq-items/how-to-connect-and-disconnect-pulse-secure-for-the-mac/) - [If I already have an ACC issued laptop or desktop with VPN, do I need to use the Virtual Desktop?](https://it.austincc.edu/faq-items/if-i-already-have-an-acc-issued-laptop-or-desktop-with-vpn-do-i-need-to-use-the-virtual-desktop/) - No. - [I exceeded the maximum logins at the VMware Horizon login. What do I do?](https://it.austincc.edu/faq-items/i-exceeded-the-maximum-logins-at-the-vmware-horizon-login-what-do-i-do/) - Close that tab and start again from either the GlobalPortal Protect tab or the IT – Remote Working – ACC Virtual Desktop tab. - [As part of my work, I access a non-ACC website that requires a login. Why isn't my login username and password to the site stored in the login fields like it usually is?](https://it.austincc.edu/faq-items/as-part-of-my-work-i-access-a-non-acc-website-that-requires-a-login-why-isnt-my-login-username-and-password-to-the-site-stored-in-the-login-fields-like-it-usually-is/) - Your browser configurations (bookmarks, favorites, user ids, and password) are saved in the browsers. If you use Firefox or Edge at work, the browser configurations will only appear on your home PC if you enabled syncing in your browser at work. Chrome automatically syncs these configurations across PCs you use. With Chrome, once you log - [Can I use my Mac to access an ACC Virtual Desktop?](https://it.austincc.edu/faq-items/can-i-use-my-mac-to-access-an-acc-virtual-desktop/) - Yes. But, the virtual desktop will be Windows, and not a Mac OS. - [The application I need is not on the ACC Virtual Desktop. Can it be added to the ACC Virtual Desktop?](https://it.austincc.edu/faq-items/the-application-i-need-is-not-on-the-acc-virtual-desktop-can-it-be-added-to-the-acc-virtual-desktop/) - Possibly. Submit the request to add the application here. - [Can I access files on my local hard drive (C:drive) on my office computer with the VPN or VDI?](https://it.austincc.edu/faq-items/can-i-access-files-on-my-local-hard-drive-cdrive-on-my-office-computer-with-the-vpn-or-vdi/) - No. Unfortunately, you will not be able to access any data that has been saved to the local hard drive ( C: drive) on your office computer. This includes directories such as C:\ , desktop, documents, downloads, pictures, videos. - [Which ACC applications and services DO NOT require VDI or a VPN to work remotely?](https://it.austincc.edu/faq-items/which-acc-applications-and-services-do-not-require-vdi-or-a-vpn-to-work-remotely/) - If you can access the application or service you need from the ACC Virtual Workspace, you do not need an ACC Virtual Desktop or VPN. - [Which ACC applications and services require an ACC Virtual Desktop or a VPN to work remotely?](https://it.austincc.edu/faq-items/which-acc-applications-and-services-require-an-acc-virtual-desktop-or-a-vpn-to-work-remotely-2/) - If you cannot access the application or service you need from the ACC Virtual Workspace, you may need an ACC Virtual Desktop or VPN. - [For working remotely - where do I begin?](https://it.austincc.edu/faq-items/for-working-remotely-where-do-i-begin/) - http://it.austincc.edu/working-remotely/ - [I get a “password is incorrect” message - what should I do next?](https://it.austincc.edu/faq-items/i-get-a-password-is-incorrect-message-what-should-i-do-next/) - Confirm your username is correct. Click the “forgot password” option to reset your password. 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Emailacctech@austincc.edu Phone512-223-8324 HoursMonday – Friday 7:00 a.m. – 7:00 p.m. Friday 7:00 a.m. – 6:00 p.m. Saturday 9:00 a.m. – 4:00 p.m. - [Menu Sidebar 5-18-20](https://it.austincc.edu/fusion_element/menu-sidebar-5-18-20/) - Submit a ticket requesting support for working remotely. A Service Desk staff member will contact you shortly. - [Policies Sidebar](https://it.austincc.edu/fusion_element/policies-sidebar/) - [Policies Page](https://it.austincc.edu/fusion_element/policies-page/) - [Who We Are Demo Top Section](https://it.austincc.edu/fusion_element/who-we-are-demo-top-section/) - Our VisionAustin Community College’s Information Technology (IT) organization will be recognized as a strategic partner fundamental to the delivery of IT services that drive accessibility, student engagement, and program completion while advancing the institution’s learning, instruction, capabilities, and goals. Our MissionAustin Community College Information Technology provides leadership in delivering secure, responsive and effective services to - [FAQ Text](https://it.austincc.edu/fusion_element/faq-text/) - [Title](https://it.austincc.edu/fusion_element/title/) - [Who We Are Demo Mid Section](https://it.austincc.edu/fusion_element/who-we-are-demo-mid-section/) - WE HAVE WORKED WITH THE WORLD’S MOST SOPHISTICATED BUSINESSES ON MARKET LEADING TRANSACTIONSLorem ipsum dolor sit amet, consectetur adipiscing elit. Quisque vitae massa et augue pharetra facilisis. Ut ac lacinia dolor. Praesent sed leo et dui rhoncus finibus vel pulvinar nisl. Maecenas fermentum iaculis laoreet. Aliquam erat volutpat. Nullam vel tellus justo. Vestibulum malesuada felis - [Widget Navigation Menu DF](https://it.austincc.edu/fusion_element/widget-navigation-menu-df/) - [Toggle-Menu-5-12-2020](https://it.austincc.edu/fusion_element/toggle-menu-5-12-2020/) - How to do something Forward my Phone Access Systems Colleague / Datatel Informer Reporting Blackboard Request Something Technology Request Hardware or Software - [Image-Left-Text-Right-5-12-2020](https://it.austincc.edu/fusion_element/image-left-text-right-5-12-2020/) - [General Guidance](https://it.austincc.edu/fusion_element/general-guidance/) - General GuidanceWhen you need to work from home, the list below will help stay connected to your peers and be productive away from campus. Identify the computer that you will use to work remotely. Bring equipment, tools, files, and even plants to your remote office. Review Tips for working productively, remotely. Verify that you can connect - [GettingStartedWorkingRemotelyList](https://it.austincc.edu/fusion_element/gettingstartedworkingremotelylist/) - [Architecture-Top](https://it.austincc.edu/fusion_element/architecture-top/) - [Portfolio](https://it.austincc.edu/fusion_element/portfolio/) - [Getting Started Button](https://it.austincc.edu/fusion_element/getting-started-button/) - [feedback2](https://it.austincc.edu/fusion_element/feedback2/) - [feedbcak 1](https://it.austincc.edu/fusion_element/feedbcak-1/) - [content box 1](https://it.austincc.edu/fusion_element/content-box-1/) - [toggles](https://it.austincc.edu/fusion_element/toggles/) - [video](https://it.austincc.edu/fusion_element/video/) ## Categories - [Uncategorized](https://it.austincc.edu/category/uncategorized/) - [College News](https://it.austincc.edu/category/college-news/) - [Covid-19](https://it.austincc.edu/category/covid19/) - [Training](https://it.austincc.edu/category/training/) - [Working Remotely](https://it.austincc.edu/category/training/working-remotely/) - [Remote Technology](https://it.austincc.edu/category/training/technology/) - [WebEx](https://it.austincc.edu/category/training/technology/webex/) - [Videos](https://it.austincc.edu/category/training/videos/) - [New](https://it.austincc.edu/category/training/new/) - [Web Conferencing](https://it.austincc.edu/category/training/web-conferencing/) - [MFA](https://it.austincc.edu/category/training/mfa/) - [VPN](https://it.austincc.edu/category/vpn/) - [I Want To](https://it.austincc.edu/category/i-want-to/) - [Access a System](https://it.austincc.edu/category/i-want-to/access-a-system/) - [Request Something](https://it.austincc.edu/category/i-want-to/request-something/) - [Learn How To](https://it.austincc.edu/category/i-want-to/learn-how-to/) - [ACC Phones](https://it.austincc.edu/category/acc-phones/) - [IT Alerts and Advisories](https://it.austincc.edu/category/it-alerts-and-advisories/) - [Newsletter](https://it.austincc.edu/category/newsletter/) - [Zoom](https://it.austincc.edu/category/training/web-conferencing/zoom/) - [google meet](https://it.austincc.edu/category/training/web-conferencing/google-meet/) - [File Sharing](https://it.austincc.edu/category/training/technology/file-sharing/) - [Cyber Security](https://it.austincc.edu/category/cyber-security-awareness/) ## Tags - [#abnormal #email #security](https://it.austincc.edu/tag/abnormal-email-security/) ## Product categories - [Uncategorized](https://it.austincc.edu/product-category/uncategorized/) - [Solutions](https://it.austincc.edu/product-category/all-services-and-solutions/solutions/) - [Productivity & Collaboration](https://it.austincc.edu/product-category/all-services-and-solutions/solutions/productivity-and-collaboration/) - [Academic Solutions](https://it.austincc.edu/product-category/all-services-and-solutions/solutions/academic-solutions/) - [Services](https://it.austincc.edu/product-category/all-services-and-solutions/services/) - [Enterprise Architecture](https://it.austincc.edu/product-category/all-services-and-solutions/services/shared-services/architectural-services/) - [Software & Apps](https://it.austincc.edu/product-category/all-services-and-solutions/solutions/software-and-apps/) - [Telephone & Communication](https://it.austincc.edu/product-category/all-services-and-solutions/solutions/telephone-and-communication/) - [Administrative Systems](https://it.austincc.edu/product-category/all-services-and-solutions/solutions/administrative-systems/) - [Student Advising](https://it.austincc.edu/product-category/all-services-and-solutions/solutions/student-advising/) - [Research Services](https://it.austincc.edu/product-category/all-services-and-solutions/solutions/research-services/) - [Servers, Backup & Storage](https://it.austincc.edu/product-category/all-services-and-solutions/solutions/servers-backup-and-storage/) - [Service Desk](https://it.austincc.edu/product-category/all-services-and-solutions/solutions/service-desk/) - [Computer Lab & Classroom](https://it.austincc.edu/product-category/all-services-and-solutions/solutions/computer-lab-classroom/) - [Accounts & Access](https://it.austincc.edu/product-category/all-services-and-solutions/solutions/accounts-access/) - [Network & Wireless](https://it.austincc.edu/product-category/all-services-and-solutions/solutions/network-wireless/) - [Document & Digital Assets](https://it.austincc.edu/product-category/all-services-and-solutions/solutions/document-digital-assets/) - [Security & Risk Management](https://it.austincc.edu/product-category/all-services-and-solutions/solutions/security-risk-management/) - [Services & Solutions](https://it.austincc.edu/product-category/all-services-and-solutions/) - [Project Management Services](https://it.austincc.edu/product-category/all-services-and-solutions/services/project-management-services/) - [Business Intelligence](https://it.austincc.edu/product-category/all-services-and-solutions/solutions/business-intelligence/) - [Technical Support](https://it.austincc.edu/product-category/all-services-and-solutions/services/technical-support/) - [Service Desk](https://it.austincc.edu/product-category/all-services-and-solutions/services/technical-support/service-desk-technical-support/) - [Deskside Support](https://it.austincc.edu/product-category/all-services-and-solutions/services/technical-support/deskside-support/) - [Application Support](https://it.austincc.edu/product-category/all-services-and-solutions/services/technical-support/application-support/) - [IT Physical Security](https://it.austincc.edu/product-category/all-services-and-solutions/services/it-physical-security/) - [Information Security](https://it.austincc.edu/product-category/all-services-and-solutions/services/information-security/) - [Engineering & Operations](https://it.austincc.edu/product-category/all-services-and-solutions/services/engineering-operations/) - [Solutions Delivery](https://it.austincc.edu/product-category/all-services-and-solutions/services/solutions-delivery/) - [Business Intelligence](https://it.austincc.edu/product-category/all-services-and-solutions/services/business-intelligence-services/) - [Data Warehouse & Analytics](https://it.austincc.edu/product-category/all-services-and-solutions/services/business-intelligence-services/data-warehouse-analytics/) - [Network Engineering & Telecommunications](https://it.austincc.edu/product-category/all-services-and-solutions/services/engineering-operations/network-engineering-telecommunications/) - [UI/UX Design](https://it.austincc.edu/product-category/all-services-and-solutions/services/solutions-delivery/ui-ux-design/) - [Shared Services](https://it.austincc.edu/product-category/all-services-and-solutions/services/shared-services/) - [Quality Assurance](https://it.austincc.edu/product-category/all-services-and-solutions/services/solutions-delivery/quality-assurance/) - [Salesforce Tactical](https://it.austincc.edu/product-category/all-services-and-solutions/services/solutions-delivery/salesforce-tactical/) - [Systems Engineering](https://it.austincc.edu/product-category/all-services-and-solutions/services/engineering-operations/systems-engineering/) - [Cloud Native DevOps](https://it.austincc.edu/product-category/all-services-and-solutions/services/solutions-delivery/cloud-native-devops/) - [ERP Solutions](https://it.austincc.edu/product-category/all-services-and-solutions/services/solutions-delivery/erp-solutions/) - [Learning Management Systems](https://it.austincc.edu/product-category/all-services-and-solutions/services/solutions-delivery/learning-management-systems/) - [Database Management](https://it.austincc.edu/product-category/all-services-and-solutions/services/business-intelligence-services/database-management/) - [Standard IT Systems & Peripherals](https://it.austincc.edu/product-category/all-services-and-solutions/solutions/standard-it-systems-peripherals/) - [Windows System Packages - Unfinished](https://it.austincc.edu/product-category/all-services-and-solutions/solutions/standard-it-systems-peripherals/windows-system-packages-unfinished/) - [Apple System Packages - Unfinished](https://it.austincc.edu/product-category/all-services-and-solutions/solutions/standard-it-systems-peripherals/apple-system-packages-unfinished/) - [A la carte](https://it.austincc.edu/product-category/all-services-and-solutions/solutions/standard-it-systems-peripherals/a-la-carte/) - [Accessories](https://it.austincc.edu/product-category/all-services-and-solutions/solutions/standard-it-systems-peripherals/accessories/) - [Software & Apps](https://it.austincc.edu/product-category/all-services-and-solutions/solutions/software-and-apps-2/) ## Product tags - [Blackboard LMS](https://it.austincc.edu/product-tag/blackboard-lms/) - [Shared Services](https://it.austincc.edu/product-tag/shared-services/) - [Enterprise Architecture](https://it.austincc.edu/product-tag/enterprise-architecture/) - [Application Support](https://it.austincc.edu/product-tag/application-support/) - [PMO](https://it.austincc.edu/product-tag/pmo/) - [3rd Party Applications](https://it.austincc.edu/product-tag/3rd-party-applications/) - [Engineer/Developer/Creator](https://it.austincc.edu/product-tag/engineer-developer-creator/) - [Academic Classroom Desktop](https://it.austincc.edu/product-tag/academic-classroom-desktop/) - [Admin/Academic/Faculty](https://it.austincc.edu/product-tag/admin-academic-faculty/) - [Academic/Faculty/Staff Notebook](https://it.austincc.edu/product-tag/academic-faculty-staff-notebook/) - [Dean/VP/Director](https://it.austincc.edu/product-tag/dean-vp-director/) - [Admin/Faculty/Dean/Director](https://it.austincc.edu/product-tag/admin-faculty-dean-director/) - [laptop](https://it.austincc.edu/product-tag/laptop/) - [Windows Based Systems](https://it.austincc.edu/product-tag/windows-based-systems/) - [Mac OS Based Systems](https://it.austincc.edu/product-tag/mac-os-based-systems/) - [Unified Communications](https://it.austincc.edu/product-tag/unified-communications/) - [Peripherals](https://it.austincc.edu/product-tag/peripherals/) ## Event Categories - [Event](https://it.austincc.edu/events/category/event/) ## FAQ Categories - [FAQ - AVD](https://it.austincc.edu/faq_category/faq-avd/) - [QA Webex Best Practices for Admins](https://it.austincc.edu/faq_category/qa-webex-best-practices-for-admins/) - [Pulse Secure VPN](https://it.austincc.edu/faq_category/pulse-secure-vpn/) - [Working Remotely](https://it.austincc.edu/faq_category/working-remotely/) - [Get Help](https://it.austincc.edu/faq_category/get-help/) - [Related: Working Remotely](https://it.austincc.edu/faq_category/related-working-remotely/) - [Related: VPN](https://it.austincc.edu/faq_category/related-vpn/) - [Related: MFA](https://it.austincc.edu/faq_category/related-mfa/) - [Related: Webex](https://it.austincc.edu/faq_category/related-webex/) - [Related: Web Conferencing](https://it.austincc.edu/faq_category/related-web-conferencing/) - [Related: ACC Phones](https://it.austincc.edu/faq_category/related-acc-phones/) - [Related: Request Something](https://it.austincc.edu/faq_category/related-request-something/) - [Related: Remote Techology](https://it.austincc.edu/faq_category/related-remote-techology/) - [Physical Security](https://it.austincc.edu/faq_category/physical-security/) - [Tech Support](https://it.austincc.edu/faq_category/tech-support/) - [ListServ](https://it.austincc.edu/faq_category/listserv/) - [ListServ OwnerEditor](https://it.austincc.edu/faq_category/listserv-ownereditor/) - [ListServ Subscribers](https://it.austincc.edu/faq_category/listserv-subscribers/) - [Related: Zoom](https://it.austincc.edu/faq_category/related-zoom/) - [FAQ: Zoom](https://it.austincc.edu/faq_category/faq-zoom/)